Hybrid Group Protection Customer Advisor

L G; Hove; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Bonus plan

Life assurance

Healthcare plan

Holiday entitlement

Electric car scheme

Employee discounts

Job summary

Legal & General is recruiting Customer Service Consultants for its Group Protection department in a hybrid role based in Hove. The role focuses on onboarding and ongoing maintenance of policies, with regular contact with colleagues, brokers and customers, and data handling using Excel.

The position offers a salary of £25,000 with a start date of 1 February 2026, and benefits as part of a broad portfolio. It emphasises service, collaboration and customer focus.

Qualifications

• Strong communication and administration skills to support customers and brokers.
• Experience in customer service or administrative roles is desirable.
• Comfortable using MS Office and data entry tools.

Responsibilities

• Support onboarding and maintenance of Group Protection policies.
• Interact with colleagues, brokers and customers via phone and written channels.
• Handle correspondence from internal and external customers with accuracy and pace.
• Maintain and validate large volumes of scheme data using Excel and internal tools.
• Collaborate with team members to resolve enquiries quickly and efficiently.
• Manage your own work queue to meet service levels and keep stakeholders informed.
• Support vulnerable customers with appropriate considerations and steps.

Skills

Communication skills

Administration skills

Customer service

Tools

MS Office

Microsoft Excel

Job description

Legal & General is recruiting Customer Service Consultants for its Group Protection department in a hybrid role based in Hove. The role focuses on onboarding and ongoing maintenance of policies, with regular contact with colleagues, brokers and customers, and data handling using Excel.

The position offers a salary of £25,000 with a start date of 1 February 2026, and benefits as part of a broad portfolio. It emphasises service, collaboration and customer focus.