Group Protection Customer Success Specialist (Hybrid)

Legal & General; England; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Annual bonus

Share schemes

Pension

Life assurance

Healthcare

Holiday allowance

Electric car scheme

Discounts

Sustainable offices

Job summary

Legal & General is recruiting Customer Service Consultants for its Group Protection department in the UK. The role supports onboarding and ongoing maintenance of Group Protection policies, combining admin tasks with regular conversations with colleagues, brokers and customers in a hybrid setting.

The position emphasises accuracy, customer care, and data management, with opportunities to develop skills in a collaborative, customer-focused environment.

Qualifications

• Strong customer service ethos and desire to help customers.
• Excellent communication and administrative skills.
• Proficient with desktop/laptop and MS Office applications.

Responsibilities

• Support the onboarding and continued scheme maintenance of Group Protection policies so we remain a top provider
• The tasks are varied, meaning you'll be talking to colleagues, brokers and customers regularly. It's important to note that this role is a hybrid role which will involve administrative work or processing work and you will be talking to customers and brokers on the phone too
• Dealing with all correspondence from our internal and external customers, With attention to detail and pace so that the next tasks needed can be completed promptly
• Maintaining and validating large volumes of scheme data using Excel formulas and internal tools to streamline and ensure data accuracy
• Collaborating with other team members to ensure that enquiries and issues are resolved quickly and efficiently
• Managing and organising your own work queue to ensure that service levels are met and brokers or direct customers are kept informed of progress
• For our most vulnerable customers, you'll ensure you consider their circumstances and needs and take additional steps to support them through their interactions with Legal & General

Skills

Customer service

MS Office

Excel

Communication

Administration

Tools

Excel

MS Office

Job description

Legal & General is recruiting Customer Service Consultants for its Group Protection department in the UK. The role supports onboarding and ongoing maintenance of Group Protection policies, combining admin tasks with regular conversations with colleagues, brokers and customers in a hybrid setting.

The position emphasises accuracy, customer care, and data management, with opportunities to develop skills in a collaborative, customer-focused environment.