Customer Experience Advisor - Financial Services

Legal And General Group; Hove; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus plan

Share schemes

Generous pension contribution

Life assurance

Healthcare Plan

25 days holiday plus holidays buy/sell

Job summary

Legal & General Group in the UK is seeking a Customer Experience Representative to join the Hove team. You’ll support customers and colleagues by ensuring correspondence and case work is handled accurately and sent to the right place.

The role offers several full-time shifts (7:00–14:30, 8:00–15:30, or 9:00–17:00) and is based in the Hove office five days a week, with a salary of £25,000. No prior financial services experience or formal qualifications required; we value strong customer service,

Qualifications

• Customer service experience from retail, hospitality, office or other customer-facing environment
• Clear and confident written and verbal communication skills
• Strong attention to detail
• Ability to organise and prioritise different tasks
• Confidence learning and using different systems
• Collaborative approach and willingness to support colleagues
• Adaptable and positive attitude
• Commitment to treating customers fairly and delivering good outcomes

Responsibilities

• Sorting and distributing incoming post to the appropriate teams
• Responding to customer emails and providing clear progress updates
• Processing trust-related work, case receipts and other administrative tasks
• Redirecting work to claims, Life customer admin and other relevant teams
• Recording customer and case information accurately
• Prioritising daily tasks and customer queries
• Following agreed processes and regulatory requirements
• Working with colleagues to deliver positive customer outcomes

Skills

Customer service experience

Written and verbal communication

Attention to detail

Organization and prioritisation

Collaborative mindset

Job description

Legal & General Group in the UK is seeking a Customer Experience Representative to join the Hove team. You’ll support customers and colleagues by ensuring correspondence and case work is handled accurately and sent to the right place.

The role offers several full-time shifts (7:00–14:30, 8:00–15:30, or 9:00–17:00) and is based in the Hove office five days a week, with a salary of £25,000. No prior financial services experience or formal qualifications required; we value strong customer service,