Customer Experience Associate – Flexible Hours & Benefits

Legalandgeneral; Portslade by Sea; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual bonus plan

Life assurance

Healthcare plan

25 days holiday + holidays

Electric car scheme

Discounts

Net-zero office

Job summary

Legal & General in Hove, UK is seeking a Customer Experience Representative to join our team, offering a competitive salary of £25,000. You will support customers and colleagues by ensuring important correspondence and case-related work is handled accurately and efficiently.

No financial services experience is required; we value strong customer service skills, attention to detail, and the ability to learn new processes.

Qualifications

• Customer service experience from retail, hospitality, an office or another customer-facing environment.
• Clear written and verbal communication skills.
• Strong attention to detail.
• Ability to organise and prioritise tasks.
• Confidence learning and using different systems.
• Collaborative approach and willingness to support colleagues.
• Adaptable and positive attitude.
• Commitment to treating customers fairly and delivering good outcomes.

Responsibilities

• Sorting and distributing incoming post to the appropriate teams
• Responding to customer emails and providing clear progress updates
• Processing trust-related work, case receipts and other administrative tasks
• Redirecting work to claims, Life customer admin and other relevant teams
• Recording customer and case information accurately
• Prioritising daily tasks and customer queries
• Following agreed processes and regulatory requirements
• Working with colleagues to deliver positive customer outcomes

Skills

Customer service

Written communication

Verbal communication

Attention to detail

Organising tasks

Prioritising work

Systems learning

Collaborative

Adaptable

Fair outcomes

Job description

Legal & General in Hove, UK is seeking a Customer Experience Representative to join our team, offering a competitive salary of £25,000. You will support customers and colleagues by ensuring important correspondence and case-related work is handled accurately and efficiently.

No financial services experience is required; we value strong customer service skills, attention to detail, and the ability to learn new processes.