Hybrid Global Recruitment Operations Lead

Weareams; Birmingham; Ibrido; GBP 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Career development

Volunteer day

Hybrid work model

Competitive rewards package

ERGs

Descrizione del lavoro

AMS is a global talent partner. We are seeking an Operations Manager to lead recruitment operations, drive performance, and oversee client delivery within a complex solution.

The role manages recruiters and coordinators, ensures SLAs and KPIs are met, and supports continuous improvement while serving as a trusted advisor on talent strategy and market insights.

This is a 12-month contract for maternity cover with a hybrid working model and Birmingham-based client site involvement.

Competenze

• Experience in Early Careers, Campus Recruitment, RPO, or Talent Acquisition.
• Proven team leadership experience within recruitment environments.
• Strong stakeholder management and client-facing skills.
• Experience delivering graduate, internship, apprenticeship, or placement programmes.
• Knowledge of campus recruitment, assessment centres, and university engagement.
• Track record of delivering against SLAs, KPIs, and hiring targets.
• Strong operational, workforce planning, and reporting capabilities.
• Experience managing escalations and driving service excellence.
• Knowledge of recruitment compliance, diversity hiring, and employment legislation.
• Excellent communication, coaching, and influencing skills.

Mansioni

• Lead recruitment operations to meet SLA, KPI, budget, and compliance targets.
• Coach and develop direct and dotted-line reports; manage escalations with clients.
• Build trusted advisory relationships with senior client stakeholders; deliver market insights.
• Oversee resource allocation to support talent strategy and client objectives.
• Ensure governance, risk management, and compliance across the contract.

Conoscenze

Early Careers

Team leadership

Stakeholder management

Graduate programmes

Campus recruitment

Assessment centres

University engagement

SLA/KPI delivery

Workforce planning

Reporting

Escalation management

Service excellence

Recruitment compliance

Diversity hiring

Employment legislation

Communication

Coaching

Influencing

Descrizione del lavoro

AMS is a global talent partner. We are seeking an Operations Manager to lead recruitment operations, drive performance, and oversee client delivery within a complex solution.

The role manages recruiters and coordinators, ensures SLAs and KPIs are met, and supports continuous improvement while serving as a trusted advisor on talent strategy and market insights.

This is a 12-month contract for maternity cover with a hybrid working model and Birmingham-based client site involvement.