Operations Manager - Early Careers & Campus

Alexander Mann Solutions (HK) Limited; Birmingham; Ibrido; GBP 50.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Career development

Volunteer day

Hybrid work model

Competitive rewards package

ERGs

Descrizione del lavoro

AMS is a global talent partner. We are seeking an Operations Manager to lead recruitment operations, drive performance, and oversee client delivery within a complex solution.

The role manages recruiters and coordinators, ensures SLAs and KPIs are met, and supports continuous improvement while serving as a trusted advisor on talent strategy and market insights.

This is a 12-month contract for maternity cover with a hybrid working model and Birmingham-based client site involvement.

Competenze

• Experience in Early Careers, Campus Recruitment, RPO, or Talent Acquisition.
• Proven team leadership experience within recruitment environments.
• Strong stakeholder management and client-facing skills.
• Experience delivering graduate, internship, apprenticeship, or placement programmes.
• Knowledge of campus recruitment, assessment centres, and university engagement.
• Track record of delivering against SLAs, KPIs, and hiring targets.
• Strong operational, workforce planning, and reporting capabilities.
• Experience managing escalations and driving service excellence.
• Knowledge of recruitment compliance, diversity hiring, and employment legislation.
• Excellent communication, coaching, and influencing skills.

Mansioni

• Lead recruitment operations to meet SLA, KPI, budget, and compliance targets.
• Coach and develop direct and dotted-line reports; manage escalations with clients.
• Build trusted advisory relationships with senior client stakeholders; deliver market insights.
• Oversee resource allocation to support talent strategy and client objectives.
• Ensure governance, risk management, and compliance across the contract.

Conoscenze

Early Careers

Team leadership

Stakeholder management

Graduate programmes

Campus recruitment

Assessment centres

University engagement

SLA/KPI delivery

Workforce planning

Reporting

Escalation management

Service excellence

Recruitment compliance

Diversity hiring

Employment legislation

Communication

Coaching

Influencing

Descrizione del lavoro

Global, inclusive and innovative - welcome to AMS, where talent connects across cultures and backgrounds to shape the future of work.

We work with leading organisations to design and deliver talent strategies that bring together people, process, data and technology, helping millions of people find meaningful work every year. Our diverse, connected community collaborates to create results for clients and opportunities for our people to learn, grow and make an impact.

At AMS, we look for people who bring more than experience, and we welcome different perspectives and ways of thinking.

The Operations Manager is responsible for leading recruitment operations, team performance, and client delivery within a complex client solution. The role manages recruiters and coordinators to ensure services are delivered in line with agreed SLAs, KPIs, budget, and compliance requirements.

The Operations Manager drives operational excellence, workforce planning, stakeholder engagement, and continuous improvement initiatives. They provide leadership, coaching, and performance management to build a high-performing team while acting as a trusted advisor to client stakeholders on talent strategy, market insights, and recruitment best practices.

The Operations Manager is accountable for service quality, risk management, business performance, and identifying opportunities to enhance efficiency, client satisfaction, and commercial outcomes.

This is 12 months contract for maternity cover

Key Accountabilities

Leadership

• Accountable for clearly communicating Strategic Account Vision and Plan to team. Ensure
• they understand the account’s commercial model, and their role in helping achieve its
• strategic priorities and KPI targets.
• Coach and develop direct reports or dotted line reports through ongoing one-to-one
• performance and development conversations with support from the SM/COD.
• Support direct reports in the resolution of complex and contentious issues with clients,
• ensuring all escalations are resolved promptly - act as a liaison between client and
• recruiters where needed.
• Maintain regular communication with team members, including conducting ongoing
• performance and development conversations and virtual team collaboration sessions.

Client

• Determine and manage optimal resource allocation to support the talent strategy of the
• business area.
• Build strong and influential trusted partner relationships with senior client stakeholders to
• develop and maintain business plans, recruitment plans, and organisational structures.
• Custodian of the client’s Employee Value Proposition (EVP) ensuring the entire team can
• convey the proposition in a compelling way, enhancing the client's brand presence in the
• Build trust via advisory/consulting, providing market insights to the Client.
• Effective, accurate, and timely creation of Monthly and Quarterly Business Reviews (MBRs
• and QBRs) to assess performance, review vital metrics, and evaluate progress toward
• strategic goals.

Operations, Compliance and Finance

• Lead team in the delivery against targets, budget, and SLAs. Provide oversight of
• requisitions managed by recruiters to ensure they are meeting the contractually agreed
• service standards.
• Manage the scope, governance, and compliance of the contract through team activity.
• Identify and tackle scope creep.
• Ensure team’s compliance with the AMS Risk Management Framework and Account
• governance framework, including the identification and management of risk.
• Ensure team’s compliance with legislation affecting area of work (e.g., age discrimination,
• IR35/The Good Work Plan, OFCCP, data management techniques or similar local legislative
• requirements) with the SM support.

Innovation and Business Development

• Best practice and operational excellence through process efficiency review and
• implementation of improvement plans.
• Support implementation of Continuous Improvement plan.
• Share with Senior Manager/Client Operations Director any continuous improvement
• opportunities identified by self or team, including opportunities for process improvement,
• service enhancement, financial improvement, related strategic projects, and increasing the

Skills & Requirements

Must Have

• Experience in Early Careers, Campus Recruitment, RPO, or Talent Acquisition.
• Proven team leadership experience within recruitment environments.
• Strong stakeholder management and client-facing skills.
• Experience delivering graduate, internship, apprenticeship, or placement programmes.
• Knowledge of campus recruitment, assessment centres, and university engagement.
• Track record of delivering against SLAs, KPIs, and hiring targets.
• Strong operational, workforce planning, and reporting capabilities.
• Experience managing escalations and driving service excellence.
• Knowledge of recruitment compliance, diversity hiring, and employment legislation.
• Excellent communication, coaching, and influencing skills.

Nice to Have

• Experience managing large-scale Early Careers programmes across multiple regions or business units.
• Exposure to employer branding, EVP, and attraction strategies.
• Experience partnering with universities and careers services.
• Knowledge of assessment methodologies, psychometrics, and virtual assessment centres.
• Experience leading process improvement or transformation initiatives.
• Familiarity with recruitment marketing and campus engagement tools.
• Industry experience within Banking, Financial Services, Professional Services, Technology, or Engineering.
• Experience within RPO/MSP environments.
• Knowledge of GDPR, IR35, OFCCP, or similar compliance frameworks.
• Project Management, Agile, or Continuous Improvement certification.

Why AMS?

At AMS, we come from every walk of life - and that’s what makes us unique. Our culture is open, inclusive and built on trust. We empower our people with the flexibility and autonomy to work in ways that bring out their best. We offer career opportunities in every direction you want to explore.

We offer

• Growth and development focused on your strengths
• The opportunity to develop a career within one of the world’s leading organisations specialising in talent and workforce solutions.
• A team that values being Passionate, Bold, and Authentic
• Supportive communities such as our Employee Resource Groups (ERGs)
• Volunteer day - you getone additional paid day off each year to volunteerfor a cause that matters to you
• A competitive reward and benefits package*
• Flexibility in how and where you work*
• Hybrid model: Birmingham - 3 days/ week at client site

*Details may vary slightly depending on your location, local labour law, etc.

Our statement

We’re committed to creating an environment where everyone feels a sense of belonging. We welcome applicants from all backgrounds and encourage people with diverse skills, perspectives, and experiences to apply. We do not discriminate based upon age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other applicable legally protected characteristic.

If you require any accommodations or have any accessibility needs, please reach out via email [e-mail] or make a member of our Talent Acquisition team aware at any time.