Customer Service Representative

Mouser; High Wycombe; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Hybrid working

25 days annual leave

Pension

Health plan

Training opportunities

Free parking

Referral bonus

Annual performance appraisals

Death in Service Benefit

Employee assistance

Job summary

Mouser Electronics in High Wycombe is seeking a Customer Service Representative to process orders, quotes, and catalog information while upholding Mouser values. You will support cross-functional teams and help ensure customer satisfaction.

The role requires 1–2 years in a customer service setting, excellent English communication, MS Office proficiency, and the ability to work with multiple currencies on international orders. Hybrid working and a comprehensive benefits package are included.

Qualifications

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Excellent written and verbal communication skills in English.
• Proficient in MS Office; experience with other systems are a plus.
• Ability to handle multiple currencies and international orders.

Responsibilities

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve concerns.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides cross-selling and up-selling opportunities and promo items.
• Researches and expedites customer orders.
• Monitors delivery dates and product quality to meet requirements.

Skills

Customer service

Communication

Analytical skills

Negotiation skills

Planning and organization

Cross-cultural teamwork

Initiative

Self-motivated

Tools

MS Office

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

What we are looking for:

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Excellent written and verbal communication skills in English, additional languages are a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What we offer:

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays
• Family Friendly policies
• Free parking
• Hybrid working
• Enhanced company pension
• Enhanced Sick Pay
• Employee recognition program
• A wide range of training opportunities through our Mouser University
• Company funded Health Cash Plan
• Friend and Family Referral Bonus
• Annual Performance appraisals
• Death in Service Benefit (you may wish to term this as Life assurance)
• Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom

The salary range for this position is GBP 26,100 - GBP 29,200.