Customer Service Representative

Mouser Electronics, Inc.; High Wycombe; Híbrido; GBP 28.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days leave

Hybrid working

Pension

Health Cash Plan

Training opportunities

Referral bonus

Life assurance

EAP

Descripción de la vacante

Mouser Electronics, Inc. in High Wycombe seeks a Customer Service Representative to process orders and quotes, assist with catalog information and support cross-functional teams. You will deliver high-quality service in a fast-paced, international environment, maintaining Mouser values in every interaction.

The role requires 1–2 years in customer service, strong communication in English, and proficiency with MS Office. Hybrid working and a range of development opportunities are offered.

Formación

• 1–2 years of experience in a customer service role.
• Excellent customer service mindset with high standards of quality.
• Strong written and verbal English communication.
• Proficiency in MS Office; experience with other systems is a plus.
• Ability to handle multiple currencies and international orders.

Responsabilidades

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing satisfaction and to resolve any concerns.
• Provides information regarding availability of in-stock and out-of-stock items.
• Offers cross-selling and up-selling opportunities and related products.
• Researches and expedites customer orders.
• Monitors delivery dates and product quality to meet requirements; verifies orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams and assists other teams as needed.

Conocimientos

Customer service

MS Office

Communication skills

English fluency

Problem solving

Descripción del empleo

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our High Wycombe Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

What we are looking for:

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Excellent written and verbal communication skills in English, additional languages are a plus.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 25 days annual leave, (increasing with service to 30 days) plus bank holidays
• Family Friendly policies
• Free parking
• Hybrid working
• Enhanced company pension
• Enhanced Sick Pay
• Employee recognition program
• A wide range of training opportunities through our Mouser University
• Company funded Health Cash Plan
• Friend and Family Referral Bonus
• Annual Performance appraisals
• Death in Service Benefit (you may wish to term this as Life assurance)
• Access to Employee Assistance Programme (EAP)

Our office is located at the following address:

Mouser Electronics

Artisan Building

Hillbottom Road

High Wycombe

Bucks. HP12 4HJ, United Kingdom

The salary range for this position isGBP 28,000 - 32,400