Hybrid Fire & Security Contracts Lead

Mitie Group plc.; Camberley; Hybrid; GBP 60,000 - 95,000; Full time

Benefits offered by this job

Competitive salary package

Excellent company benefits

Long-term career progression

Hybrid working arrangements

Job summary

Alarm Communication Limited (ACL) is seeking a Contracts Manager to lead a team of Engineers and Senior Engineers, acting as the primary technical and operational contact for key client accounts. The role combines account management, leadership, technical oversight, and commercial responsibility with an annual revenue focus of about £1–1.5 million.

The ideal candidate will have a strong engineering background or proven experience managing complex Fire & Security service contracts within large

Qualifications

• Strong technical knowledge and experience within the Fire & Security industry.
• Engineering background or demonstrable experience managing Fire & Security service contracts and integrated systems.
• Experience working with large-scale, networked commercial systems and IP-based technologies.
• Proven ability to manage engineers, subcontractors, and multiple stakeholders across varied environments.
• Commercially aware with strong financial and operational management capability.
• Excellent organisational skills with exceptional attention to detail.
• Professional communicator with strong relationship-building and client management skills.
• Ability to work effectively within a collaborative, team-focused environment.

Responsibilities

• Act as the primary point of contact for assigned key clients, developing long-term relationships and ensuring consistently high standards of service delivery.
• Manage and develop client accounts, supporting future operational planning, lifecycle management, capital expenditure forecasting, and technical upgrade strategies.
• Prepare accurate and commercially competitive quotations for on-site works, remedial actions, and system upgrades.
• Support the management and successful delivery of service contracts, including onboarding new contracts, renewals, and ongoing KPI performance.
• Work closely with internal departments to ensure all remedial and corrective works are completed efficiently and to the highest standard.
• Oversee the delivery of small works projects from quotation through to completion, coordinating effectively with Installation Managers, Engineers, and Service Coordinators.
• Collaborate with Project and Division Managers on larger-scale installations, ensuring client expectations, technical standards, and contractual obligations are achieved.
• Take ownership of financial performance, including forecasting, work-in-progress reviews, invoicing, and progress applications.
• Ensure full SHEQ compliance across the team, including approval of RAMS, technical audits, and adherence to company and industry standards.
• Provide effective leadership and line management to Engineers, Senior Engineers, and Apprentices, supporting professional development and performance management.
• Contribute to the continued growth of the business by developing the team, promoting a positive culture, and supporting internal progression opportunities.

Skills

Tech knowledge Fire & Security

Engineering background

Commercial awareness

Organisational skills

Professional communication

Team leadership

Job description

Alarm Communication Limited (ACL) is seeking a Contracts Manager to lead a team of Engineers and Senior Engineers, acting as the primary technical and operational contact for key client accounts. The role combines account management, leadership, technical oversight, and commercial responsibility with an annual revenue focus of about £1–1.5 million.

The ideal candidate will have a strong engineering background or proven experience managing complex Fire & Security service contracts within large