Pensions Claims & Customer Service Specialist (Hybrid)

People's Partnership; Crawley; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Pension contributions

Real living wage

Income protection

Healthcare

Parental leave

Development opportunities

Job summary

People’s Partnership in Crawley is seeking a Customer Service Executive - Claims to deliver excellent service and support to members across pensions products. You’ll work within the Claims Team to ensure compliance and meet service levels while upholding TCF principles.

The role requires GCSE level, experience in admin and customer service, plus strong communication and numeracy. Hybrid working arrangements are in place with benefits including pension contributions and healthcare.

Qualifications

• GCSE level or equivalent is required.
• Experience in Administration/Customer service is required.
• Numerate with good attention to detail.
• Proven ability to explain detailed information in simple language.
• Excellent verbal communication and organisational skills.
• Self-motivated, disciplined and able to work unsupervised.
• Able to work under pressure and meet targets.
• Willingness to learn pensions/financial products.

Responsibilities

• Handle a broad range of customer queries with professional service.
• Use active listening and clear written communication to support customer needs.
• Support colleagues to resolve queries and maintain quality and compliance.
• Build and maintain relationships with internal and external customers and third parties.
• Maintain knowledge of legislative/regulatory requirements and apply Treating Customers Fairly (TCF).
• Handle complaints/resolutions and escalate when necessary.
• Create and review process manuals for accuracy.

Skills

GCSE level or equivalent

Microsoft Excel

Microsoft Word

Administration

Customer service

Numeracy

Verbal communication

Self-motivation

Organisation

Education

GCSE Level or equivalent

Tools

none

Job description

People’s Partnership in Crawley is seeking a Customer Service Executive - Claims to deliver excellent service and support to members across pensions products. You’ll work within the Claims Team to ensure compliance and meet service levels while upholding TCF principles.

The role requires GCSE level, experience in admin and customer service, plus strong communication and numeracy. Hybrid working arrangements are in place with benefits including pension contributions and healthcare.