Hybrid EV Customer Operations Specialist (Temp)

Confidential; Greater London; Hybrid; GBP 17,000 - 24,000; Full time

Job summary

Confidential is seeking a Temporary Customer Operations Executive in Covent Garden (Hybrid) to support customers on their EV charging journey. You will resolve queries by phone, reach out to customers proactively, and become a product expert on installation processes.

You’ll handle escalations professionally and work with Technical Support to meet KPIs. The role is a 3-month contract with potential extension, paying £14.85 per hour, with a hybrid pattern of 3 days in the office and 2 days from

Qualifications

• Experience in a customer support role.
• Familiarity with CRM systems (Zendesk, Freshdesk, Intercom).
• Experience handling technical queries related to products.
• A proven track record of meeting support-related KPIs.
• Strong written and verbal communication skills in English.

Responsibilities

• Resolve inbound customer queries via phone with timely and effective solutions.
• Proactively reach out to customers to support them in overcoming any hurdles.
• Become a product expert, mastering the installation process and understanding various customer situations.
• Handle escalations and sensitive customer interactions with care and professionalism.
• Collaborate with the Technical Support team, escalating cases, as necessary.
• Meet individual KPIs for productivity and quality while contributing to team goals.

Skills

Customer support

CRM systems

Technical queries

KPIs achievement

English communication

Job description

Confidential is seeking a Temporary Customer Operations Executive in Covent Garden (Hybrid) to support customers on their EV charging journey. You will resolve queries by phone, reach out to customers proactively, and become a product expert on installation processes.

You’ll handle escalations professionally and work with Technical Support to meet KPIs. The role is a 3-month contract with potential extension, paying £14.85 per hour, with a hybrid pattern of 3 days in the office and 2 days from