Hybrid eRostering Specialist - Training & Support

Frimley Health NHS Foundation Trust; Ascot; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Job summary

Frimley Health NHS Foundation Trust is seeking an enthusiastic individual to support the eRostering team with hybrid working from home and Heatherwood Hospital. You will provide second-line helpdesk support, resolve payroll and template issues, and train system users with a focus on accuracy and effective communication.

The role requires experience with RLDatix Optima, Allocate HealthRoster, and Microsoft Office, with a commitment to flexible working and delivering high-quality support across

Qualifications

• Experience with Allocate HealthRoster in the Service Desk or Implementation role.
• Experience of delivering system training.
• Experience of working in a customer service / helpdesk environment.

Responsibilities

• To support the effective roll out and management of eRostering across all areas the Trust. To expand the use of eRostering to other staff groups and function.
• To work closely with managers, clinical and operational staff to ensure the successful implementation, utilisation and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To be responsible for monitoring to ensure systems and processes are embedded into practice both within the eRostering team and within clinical and non-clinical area.
• To ensure timely and accurate completion of changes and requests received (i.e. updates to roster templates, staff details etc)
• To coordinate the monthly finalisation and production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time
• To help keep eRostering system guidance and user guides are up-to-date, adhering to best practice. To design and deliver eRostering system training as required.
• To provide specialist advice and support to staff on software and system queries, providing resolution and escalating to the eRostering Manager of software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To provide project support and lead on ad-hoc tasks as required.

Skills

Communication skills

Helpdesk experience

Training delivery

Customer service

Attention to detail

Education

Systems degree

ECDL

Microsoft Office Specialist

Tools

Allocate HealthRoster

RLDatix Optima

Microsoft Office

Payroll systems

Job description

Frimley Health NHS Foundation Trust is seeking an enthusiastic individual to support the eRostering team with hybrid working from home and Heatherwood Hospital. You will provide second-line helpdesk support, resolve payroll and template issues, and train system users with a focus on accuracy and effective communication.

The role requires experience with RLDatix Optima, Allocate HealthRoster, and Microsoft Office, with a commitment to flexible working and delivering high-quality support across