eRostering Facilitator

Frimley Health NHS Foundation Trust; Ascot; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Flexible working

Hybrid work model

Job summary

Frimley Health NHS Foundation Trust is seeking an enthusiastic individual to support the eRostering team with hybrid working from home and Heatherwood Hospital. You will provide second-line helpdesk support, resolve payroll and template issues, and train system users with a focus on accuracy and effective communication.

The role requires experience with RLDatix Optima, Allocate HealthRoster, and Microsoft Office, with a commitment to flexible working and delivering high-quality support across

Qualifications

• Experience with Allocate HealthRoster in the Service Desk or Implementation role.
• Experience of delivering system training.
• Experience of working in a customer service / helpdesk environment.

Responsibilities

• To support the effective roll out and management of eRostering across all areas the Trust. To expand the use of eRostering to other staff groups and function.
• To work closely with managers, clinical and operational staff to ensure the successful implementation, utilisation and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To be responsible for monitoring to ensure systems and processes are embedded into practice both within the eRostering team and within clinical and non-clinical area.
• To ensure timely and accurate completion of changes and requests received (i.e. updates to roster templates, staff details etc)
• To coordinate the monthly finalisation and production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time
• To help keep eRostering system guidance and user guides are up-to-date, adhering to best practice. To design and deliver eRostering system training as required.
• To provide specialist advice and support to staff on software and system queries, providing resolution and escalating to the eRostering Manager of software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To provide project support and lead on ad-hoc tasks as required.

Skills

Communication skills

Helpdesk experience

Training delivery

Customer service

Attention to detail

Education

Systems degree

ECDL

Microsoft Office Specialist

Tools

Allocate HealthRoster

RLDatix Optima

Microsoft Office

Payroll systems

Job description

Job Overview

An opportunity has arisen for an enthusiastic and motivated individual to support the eRostering team at Frimley Health. This role is offered as a hybrid contract working from home and at Heatherwood Hospital, providing business as usual Tier 2 support to all our staff.

Job Overview

An opportunity has arisen for an enthusiastic and motivated individual to support the eRostering team at Frimley Health. This role is offered as a hybrid contract working from home and at Heatherwood Hospital, providing business as usual Tier 2 support to all our staff.

You will be responsible for ensuring timely and accurate updates are made to the eRostering system, maintaining consistency with information held in the Electronic Staff Record (ESR) system and following eRostering agreed processes. You will provide a second-line helpdesk function, dealing with budgets, template review, pay issues and resolution of complex issues from Optima, Loop, eExpenses and payroll from the users across the Trust.

Excellent communication skills are a must, and you will need the confidence to provide advice, training and support to system users on a daily basis. You will have an excellent telephone manner and good interpersonal skills, as well as an organised and methodical approach, with high levels of accuracy and attention to detail.

You will need to have previous experience of working with the RLDatix Optima suite, Microsoft office and experience of working within a helpdesk.

We are dedicated to supporting flexible working will be considered for this role. Please give us a call if you would like to discuss this or if you would like to find out how your skills and experience may fit.

Main duties of the job

• To support the effective roll out and management of eRostering across all areas the Trust. To expand the use of eRostering to other staff groups and function.
• To work closely with managers, clinical and operational staff to ensure the successful implementation, utilisation and management of eRostering across the Trust. To promote the use of additional functionality within the system.
• To be responsible for monitoring to ensure systems and processes are embedded into practice both within the eRostering team and within clinical and non-clinical area.
• To ensure timely and accurate completion of changes and requests received (i.e. updates to roster templates, staff details etc)
• To coordinate the monthly finalisation and production of time and attendance and absence extracts to Payroll to ensure staff on eRostering are paid accurately on time
• To help keep eRostering system guidance and user guides are up-to-date, adhering to best practice. To design and deliver eRostering system training as required.
• To provide specialist advice and support to staff on software and system queries, providing resolution and escalating to the eRostering Manager of software providers where appropriate.
• To ensure effective communication to eRostering system users regarding roster deadlines, system updates, best practice and other changes as relevant.
• To provide project support and lead on ad-hoc tasks as required.

Working for our organisation

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Detailed Job Description And Main Responsibilities

For a more detailed list of responsibilities, please refer to the attached Job Description and Person Specification.

Person specification

Qualifications

Essential criteria

• Allocate academy or equivalent experience
• ECDL or Microsoft Office Specialist qualification, or equivalent experience
• Systems degree level or equivalent academic standard, or equivalent experience

Desirable criteria

• Prince II or project management

Experience

Essential criteria

• Experience working with Allocate HealthRoster in the Service Desk or Implementation role
• Experience of delivering system training
• Experience of working in a customer service / helpdesk environment

Desirable criteria

• Supervisory experience

Skills

Essential criteria

• Understanding of the staffing needs of a clinical workforce/clinical settings
• Excellent customer service, communication and interpersonal skills

Desirable criteria

• Understanding of the European Working Time Directive (EWTD)

Frimley Health NHS Foundation Trust (FHFT) is proud of its strong reputation, record of achievement and ambition for the future. We serve a population of over 900,000 people across Berkshire, Hampshire, Surrey and South Buckinghamshire, and remain committed to improving the health and wellbeing of our communities.

Our new organisational strategy – FHFT 2030 – sets out our ambition to be the best place to receive care and the best place to work in the NHS. Underpinned by our Trust values – Committed to Excellence, Working Together, Facing the Future, and being a modern, compassionate, Healthcare Organisation – we are creating a culture where our people can thrive and patients always come first.

We continue to invest heavily in our services and facilities. This includes the development of a new hospital at Frimley Park, major expansion of diagnostics and inpatient capacity, and the continued transformation of services across our sites. We have already delivered a brand-new £100m state-of-the-art Heatherwood Hospital, a £49m Emergency Assessment Centre at Wexham Park, and a £10m upgrade to maternity services.

We are also committed to sustainability and the NHS Net Zero ambition. Our new hospital and estate developments are being designed to be environmentally responsible, energy efficient, and future-proofed, featuring on-site renewables energy and intelligent energy systems. Through our green plan, we are embedding sustainable practices across all areas of care and operations, ensuring we reduce our environmental impact while improving population health and wellbeing. Our staff are key to helps us deliver on our ambition and to ensure sustainability is a core component of care delivery and our operations.

Alongside estates’ investments, we are embedding a strong focus on digital innovation and quality improvement. Our electronic patient record (Epic), launched in 2024, is already enabling safer, more connected, and more effective care for patients, while giving staff the tools they need to do their best work. Our electronic patient record also supports safe and effective digitised care pathways, savings time and carbon, whilst delivering excellent quality of care.

Everything we do is guided by our values, shaping how we care for patients, support colleagues, and build a sustainable future for healthcare together.