Locality Workforce Systems Advisor

NORFOLK AND SUFFOLK NHS FOUNDATION TRUST; Norwich; On-site; GBP 32,000 - 46,000; Full time

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Locality E-Rostering Advisor to provide locality-facing support and training for the e-rostering system. The role focuses on building trusted relationships, ensuring rostering aligns with safe staffing, workforce efficiency and policy compliance across localities.

The post holder will deliver coaching, workshops and user guidance, analyse roster performance, and work with local teams to improve roster efficiency and data quality while

Responsibilities

• Provide dedicated locality-facing support, training and expertise to enable managers and teams to use the e-rostering system confidently and effectively.
• Build strong, trusted working relationships across localities and services to ensure rostering supports safe staffing and compliance.
• Analyse roster performance and identify improvement opportunities to enhance workforce utilisation and roster efficiency.
• Deliver system training through workshops and coaching, embedding good rostering practice.
• Produce and analyse e-roster reports to inform operational and strategic decision-making.
• Monitor rostering standards and audit data quality to support corrective actions.

Job description

The Locality E-Rostering Advisor will provide dedicated locality-facing support, training and expertise to enable managers and teams to use the Trust's e-rostering system confidently, consistently and effectively. A central purpose of the role is to build strong, trusted working relationships across localities and corporate services, ensuring that e-rostering practice supports safe staffing, workforce efficiency, service delivery and compliance with Trust policies.

The post holder will act as a visible and accessible point of contact for designated localities, working closely with operational managers, roster creators and system users to understand local challenges, provide hands‑on support, deliver system training, and embed good rostering practice.

The post holder will support the effective deployment of staff resources by analysing roster performance, identifying opportunities for improvement and working collaboratively with locality teams to improve roster efficiency, workforce utilisation and compliance. The role will promote continuous improvement through coaching, practical training, relationship based support and data driven decision making.

The role will promote best practice in roster creation and management, supporting services to maximise workforce resources through a solution focused and customer centred approach., Develop and maintain effective relationships with managers, roster creators and system users, acting as the key locality contact for e-rostering support, guidance and problem resolution. Provide operational support to ensure rosters are accurate, compliant and aligned to workforce establishments, supporting service changes and workforce initiatives.

Plan, deliver and evaluate e-rostering training through workshops, one-to-one coaching, floor-walking and refresher sessions, creating user guidance and identifying opportunities to improve system adoption and competency.

Produce and analyse e-roster and workforce reports, identifying trends, risks and opportunities relating to staffing, temporary workforce usage, annual leave management and roster efficiency. Present data in a meaningful way to support operational and strategic decision-making.

Monitor compliance with Trust rostering standards, policies and approval deadlines, undertaking audits, validating data quality and supporting corrective actions where required.

Work collaboratively with operational services, Workforce, Finance, Temporary Staffing and People & Culture teams to resolve rostering challenges, improve workforce planning and support governance requirements. Contribute to the development of rostering procedures, implementation of new system functionality and wider workforce transformation initiatives, promoting best practice, consistency and continuous improvement across services.

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.