Hybrid Energy Collections Specialist – Commercial

Good Energy; Chippenham; Hybrid; GBP 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

£500 work from home allowance

£500 travel allowance

£500 annual development allowance

5% annual bonus

25 days annual leave

Ethical pension plan with employer contributions

Zusammenfassung

Good Energy in Chippenham is seeking a Collections Specialist – Commercial Energy to manage customer accounts in arrears. The successful candidate will be responsible for negotiating payment solutions and ensuring compliance with regulatory expectations while working in a supportive hybrid environment.

This role requires excellent communication and negotiation skills, with experience in debt collection or financial services. Benefits include an annual bonus, personal development allowance, and flexible working options.

Qualifikationen

• Previous experience in debt collection or a contact centre environment.
• Experience supporting commercial or business customers.
• Knowledge of the energy or renewables sector.

Aufgaben

• Manage inbound and outbound contact with customers regarding overdue accounts.
• Negotiate payment solutions and repayment plans.
• Work collaboratively with internal teams to resolve customer queries.

Kenntnisse

Confident communicator

Strong problem-solving skills

Analytical skills

Negotiation skills

Attention to detail

Resilient and adaptable

Jobbeschreibung

Good Energy in Chippenham is seeking a Collections Specialist – Commercial Energy to manage customer accounts in arrears. The successful candidate will be responsible for negotiating payment solutions and ensuring compliance with regulatory expectations while working in a supportive hybrid environment.

This role requires excellent communication and negotiation skills, with experience in debt collection or financial services. Benefits include an annual bonus, personal development allowance, and flexible working options.