Strategic Collections Specialist - Hybrid & Solutions

Asset Finance International; England; Hybrid; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Generous benefits package

Opportunities for professional development

Supportive team environment

Job summary

Asset Finance International is seeking a Collections Coordinator to manage customer accounts in arrears while supporting them through financial difficulties. This role involves negotiating repayment plans and maintaining compliance with regulatory standards in a hybrid working environment.

The ideal candidate will have previous experience in collections or recoveries, excellent communication skills, and a customer-centric approach. Join a supportive team that values professional development and offers a generous benefits package.

Qualifications

• Previous experience within collections, recoveries, credit control, or arrears management.
• Ability to manage a busy workload and prioritize effectively.
• Understanding of FCA regulations and customer treatment principles is advantageous.

Responsibilities

• Manage overdue customer accounts through various communication methods.
• Negotiate repayment plans and forbearance solutions.
• Conduct sensitive conversations with empathy and maintain compliance.

Skills

Communication and negotiation skills

Customer-centric approach

Problem-solving abilities

Attention to detail

Tools

Microsoft Office

Job description

Asset Finance International is seeking a Collections Coordinator to manage customer accounts in arrears while supporting them through financial difficulties. This role involves negotiating repayment plans and maintaining compliance with regulatory standards in a hybrid working environment.

The ideal candidate will have previous experience in collections or recoveries, excellent communication skills, and a customer-centric approach. Join a supportive team that values professional development and offers a generous benefits package.