Hybrid EMENA Technical Support Specialist

Peak Scientific, Inc.

Erskine

Hybrid

GBP 34,000 - 39,000

Full time

14 days+

Application generator

Stand out for this role — generate a tailored resume and cover letter in about a minute.

Get past ATS filters

Job summary

Peak International Group is seeking a Technical Support Specialist to join our EMENA Service team in Germany. The role focuses on delivering first-class technical support to customers, distributors, and OEM partners across the EMENA region, reporting to the Technical Manager EMENA.

You will diagnose and resolve issues via phone, email, and service systems, manage tickets in Zendesk, coordinate field service, and assist with installations, IQ/OQ activities, and warranty support to uphold service

Qualifications

Remote mechanical and electrical fault finding and diagnosis.
Customer service mindset with a passion for delivering excellent experiences.
Knowledge of pneumatic and/or hydraulic systems.
Experience troubleshooting using electrical and mechanical schematics.
Fluency in German and English; additional languages advantageous.
Strong organisational skills to prioritise a varied workload.
Excellent communication with customers and stakeholders.
Proactive, self-motivated, able to work independently.
Attention to detail and high-quality work.
Calm and effective in a fast-paced environment with multiple priorities.

Responsibilities

Provide first-class technical support to customers across the EMENA region via phone, email and service systems.
Manage technical enquiries through Peak's service management platforms and processes.
Diagnose issues remotely using tools like SightCall and coordinate resolutions.
Prioritize and resolve support tickets using Zendesk; escalate when needed.
Coordinate field service activity to meet service level agreements.
Assist with service and repair quotations with Service Sales colleagues.
Process warranty claims and parts requests.
Coordinate installations and IQ/OQ activities for new generators.