Hybrid Electrical Product Support Specialist

Siemens; Leigh; Hybrid; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days annual leave (+ 5 optional)

Job summary

Siemens is seeking a Technical Support Representative for its Electrium team in a hybrid role based in Hindley Green. You will assist customers with technical product support, respond to inquiries, and prepare quotations while collaborating across teams to deliver superior service.

The role emphasizes problem solving, ongoing training, and supporting project opportunities, with a focus on delivering accurate information and a great customer experience.

Qualifications

• Strong communication and interpersonal skills with customers and colleagues.
• Customer-focused approach and commitment to delivering excellent service.
• Ability to understand and convey technical information clearly.
• Willingness to learn and adapt to new products and technologies.

Responsibilities

• Provide technical product support and guidance across electrical products and applications.
• Respond to customer inquiries via phone, email and other channels.
• Prepare and issue customer quotations using internal pricing tools.
• Record and maintain customer and project information in CRM systems.
• Identify and track project opportunities and support sales teams.
• Build strong relationships to deliver excellent customer experience.

Skills

Communication

Customer focus

Technical understanding

Team collaboration

Microsoft Office

Education

Electrical qualification (ONC/HNC/BTEC/degree)

Tools

SalesForce

CRM systems

Job description

Siemens is seeking a Technical Support Representative for its Electrium team in a hybrid role based in Hindley Green. You will assist customers with technical product support, respond to inquiries, and prepare quotations while collaborating across teams to deliver superior service.

The role emphasizes problem solving, ongoing training, and supporting project opportunities, with a focus on delivering accurate information and a great customer experience.