Hybrid Dynamics CRM & Onboarding Programme Lead

Royal Bank of Scotland; Greater London; Ibrido; GBP 90.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid work model

London office access

Descrizione del lavoro

Royal Bank of Scotland is seeking a Senior Technology Project Manager to own delivery plans and the financial business case for a CRM and Client Onboarding transformation. You’ll apply Microsoft Dynamics 365 expertise within a complex programme, balancing customer value with delivery constraints.

You will work from home part of the time and spend at least twice a week in our London office, leading cross‑functional teams and reporting to senior stakeholders and the Board.

Competenze

• PM qualification and demonstrable delivery experience with Microsoft Dynamics 365 or MS Dynamics CRM.
• Experience in Private Banking or Wealth Management.
• Experience delivering CRM and client onboarding transformation programs.
• Agile delivery with toolsets; Waterfall where needed.
• Hands-on delivery experience with Microsoft Dynamics 365 CRM.
• Ability to lead complex technology change involving CRM and client onboarding.

Mansioni

• Deliver customer value across CRM and Client Onboarding workstreams.
• Prepare and own delivery plans, controls and financial business case.
• Provide reporting and decision support to senior stakeholders and Board-level audiences.
• Identify, track, manage and mitigate risks, assumptions, issues and dependencies.
• Lead end-to-end delivery of Microsoft Dynamics 365 CRM and Client Onboarding outcomes.
• Translate complex requirements into clear delivery plans with business and tech teams.
• Coordinate delivery across multiple technology teams and stakeholders.
• Build strong relationships with senior stakeholders and executives.

Conoscenze

Project management qualification

Dynamics 365 CRM experience

Private Banking / Wealth Mgmt exposure

CRM & onboarding transformation

Agile & Waterfall delivery

Dynamics 365 delivery hands-on

CRM tech change leadership

Executive-level stakeholder management

Governance & financial management

Clear technical communication

Descrizione del lavoro

Royal Bank of Scotland is seeking a Senior Technology Project Manager to own delivery plans and the financial business case for a CRM and Client Onboarding transformation. You’ll apply Microsoft Dynamics 365 expertise within a complex programme, balancing customer value with delivery constraints.

You will work from home part of the time and spend at least twice a week in our London office, leading cross‑functional teams and reporting to senior stakeholders and the Board.