Hybrid Digital Customer Success Manager — Growth Focus

Akeneo; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Flexible working hours

Work from home options

Annual professional development budget

Mental health support

Company-paid private medical insurance

Generous parental leave

Job summary

Akeneo, located in the Greater London area, is seeking a driven customer success professional to manage a portfolio of mid-market customers. You will be responsible for developing relationships, driving software adoption, and ensuring customer satisfaction through targeted strategies and metrics.

The ideal candidate has over 2 years of experience in sales or customer success within the software industry, is fluent in English, and ideally has knowledge of additional languages such as French or Spanish.

Qualifications

• 2+ years of experience in sales or customer success in the software industry.
• Comfortable with CRM and automation tools.
• Strong communication skills.
• Fluent in English, with additional languages preferred.

Responsibilities

• Manage relationships with mid-market customers and support key accounts.
• Drive software adoption and identify expansion opportunities.
• Execute outreach strategies to boost customer engagement.
• Track customer success metrics to provide actionable insights.
• Elevate at-risk accounts for personalized support.
• Use analytics tools for customer health monitoring.
• Collaborate with internal teams to improve customer resources.

Skills

Customer relationship management

Communication skills

Experience in sales or customer success

CRM tools proficiency (e.g., Salesforce)

Fluency in English

Fluency in a second language (French, Spanish, or Italian)

Job description

Akeneo, located in the Greater London area, is seeking a driven customer success professional to manage a portfolio of mid-market customers. You will be responsible for developing relationships, driving software adoption, and ensuring customer satisfaction through targeted strategies and metrics.

The ideal candidate has over 2 years of experience in sales or customer success within the software industry, is fluent in English, and ideally has knowledge of additional languages such as French or Spanish.