Customer Success Manager - Italian Speaker

Akeneo; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Home office allowance

Generous parental leave

Professional development budget

Company-paid private medical insurance

Mental health support

Job summary

A leading tech company is seeking a Customer Success Manager fluent in Italian and English to build strong relationships with key accounts and drive software adoption. Responsibilities include developing customized success plans and collaborating with teams to ensure successful deployments. Experience in account management, project management, and expertise in customer success plans are essential, as is a proven track record in driving retention and growth targets.

Qualifications

• Fluency in Italian and English.
• Strong background in customer success, account management, or project management.
• Expertise in developing and executing customer success plans.

Responsibilities

• Build strong relationships with key contacts, including C-level executives.
• Drive the adoption of our software and identify opportunities for expansion.
• Develop customized success plans for customers.

Skills

Fluency in Italian

Fluency in English

Customer success expertise

Account management

Project management

Relationship building

Job description

Customer Success Manager – Italian Speaker

Akeneo is a global leader in Product Information Management (PIM) and a company dedicated to delivering a product experience that guides consumers and professionals to the best purchase, anytime, anywhere. In a dynamic environment that empowers you to balance professional success with personal fulfillment, you will help our most valued customers achieve their goals by optimizing the use of our products and services.

Responsibilities

• Build strong relationships with key contacts at customer accounts, including C-level executives across business and IT.
• Drive the adoption of our software and identify opportunities for expansion.
• Develop prescriptive, customized success plans to help customers define, measure, and achieve success using Akeneo’s solutions.
• Engage customers in insightful ways, including delivering personalized, action-focused business reviews.
• Identify risks proactively and devise strategies to mitigate them, executing defined action plans.
• Achieve retention and growth targets by closing client renewals and identifying upsell and cross‑sell opportunities with the sales team.
• Contribute to Akeneo’s customer success framework for customer lifecycle management and create tangible benefits and value for customers.
• Collaborate with the Professional Services team and Solution Integrators to ensure a successful deployment of Akeneo.

What we look for

• Fluency in Italian and English.
• Strong background in customer success, account management, or project management within SaaS or tech industry.
• Expertise in developing and executing customer success plans, including onboarding, risk management, health monitoring, adoption and digital transformation.
• Experience building trusted relationships with customers in roles up to the C-level.
• Track record of managing high‑value customer accounts, driving retention, and achieving growth targets.

Interview process

1. 30‑minute screening call with a member of our Talent Acquisition team.
2. 60‑minute interview with the hiring manager.
3. 30‑minute interview with the Regional Sales VP.
4. 60‑minute interview that includes the presentation of a risk mitigation plan to the hiring manager and another member of the Customer Success organisation.

Life at Akeneo

• Work‑Life Balance: Flexible working hours, a hybrid setup with 3–4 days working from home, 25 days annual leave, and an option to work from anywhere for up to 30 days per year.
• Home Office & Commuting Allowance: £450 budget for home office upgrades and £80 monthly sustainable transportation allowance.
• Generous parental leave: 26 weeks paid maternity, 4 weeks paid leave for a second parent, and up to 20 weeks fully paid shared parental leave, with a gradual return to work program.
• Community & Support: 2 paid volunteering days annually and employee resource groups promoting diversity and inclusion.
• Professional Development: £1,000 annual budget for personal development and access to internal mobility and a Women in Leadership Programme.
• Comprehensive onboarding: 8‑week program.
• Health & Insurance: Company‑paid private medical insurance (Vitality Health) for you and eligible dependents.
• Financial Security: Pension plan, group income protection and group life cover.
• Mental Health Support: Individual and confidential sessions with a mental health practitioner or coach of your choice.

For more information about benefits, feel free to contact our Talent Acquisition team.