Hybrid Developer Services Coordinator & Customer Support

Pertemps Bond; North East; Hybrid; GBP 21,000 - 30,000; Part time

Job summary

Pertemps Bond is seeking a proactive Developer Services Support Advisor to support Northumbrian Water's developer services. The role involves coordinating water connections, mains requisitions, and diversions, while liaising with developers, consultants, and contractors to ensure timely delivery.

The position is hybrid (3 days from home, 2 days in Pity Me, Durham) with occasional travel to Chelmsford to support Essex & Suffolk Water. A valid UK driving licence is required.

Qualifications

• Experience delivering excellent customer service.
• UK driving licence.
• Proficiency in Microsoft Office applications.

Responsibilities

• Liaise with developers, NAVs, consultants and contractors regarding new water connections, water mains requisitions and diversions, and self-lay processes.
• Coordinate with internal teams to ensure SLAs are met and information is accurate for site visits and connections.
• Schedule site surveys, trench inspections, meter installations and water service connections, and raise work orders.

Skills

Customer service

Organisation

Tools

Microsoft Office

Office 365

Job description

Pertemps Bond is seeking a proactive Developer Services Support Advisor to support Northumbrian Water's developer services. The role involves coordinating water connections, mains requisitions, and diversions, while liaising with developers, consultants, and contractors to ensure timely delivery.

The position is hybrid (3 days from home, 2 days in Pity Me, Durham) with occasional travel to Chelmsford to support Essex & Suffolk Water. A valid UK driving licence is required.