Hybrid Dental Claims & Customer Service Advisor

Unum Ireland; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor in Basingstoke, hybrid role with 2 days remote. The salary is £26,000. You will speak with customers daily, help them understand their cover, answer questions, and process claims accurately.

You will need excellent communication skills, enjoy helping people, and be comfortable using computer systems to deliver high-quality service while meeting targets in a regulated environment.

Qualifications

• Great attitude, energy and communication skills.
• Excellent verbal communication and a natural customer-first approach.
• Enjoys solving problems and finding solutions.
• Organised, detail-oriented and able to prioritise tasks.
• Works well independently and as part of a team.

Responsibilities

• Handling inbound customer phone calls enquiries with professionalism and empathy.
• Explaining policy cover and claim decisions clearly and confidently.
• Processing claims accurately in line with policy terms and company guidelines.
• Supporting customers to make informed decisions by providing clear, fair and accurate information.
• Working closely with colleagues to deliver outstanding customer outcomes.
• Meeting quality, service and productivity targets in a regulated environment.

Skills

Phone communication

Customer service

Problem solving

Organised

Team player

Job description

Unum UK is seeking a Customer Service Advisor in Basingstoke, hybrid role with 2 days remote. The salary is £26,000. You will speak with customers daily, help them understand their cover, answer questions, and process claims accurately.

You will need excellent communication skills, enjoy helping people, and be comfortable using computer systems to deliver high-quality service while meeting targets in a regulated environment.