Dental Customer Service Advisor

C5094 Unum European Holding Company Limited; Basingstoke; Hybrid; GBP 23,000 - 29,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor in Basingstoke, hybrid role with 2 days remote. The salary is £26,000. You will speak with customers daily, help them understand their cover, answer questions, and process claims accurately.

You will need excellent communication skills, enjoy helping people, and be comfortable using computer systems to deliver high-quality service while meeting targets in a regulated environment.

Qualifications

• Great attitude, energy and communication skills.
• Excellent verbal communication and a natural customer-first approach.
• Enjoys solving problems and finding solutions.
• Organised, detail-oriented and able to prioritise tasks.
• Works well independently and as part of a team.

Responsibilities

• Handling inbound customer phone calls enquiries with professionalism and empathy.
• Explaining policy cover and claim decisions clearly and confidently.
• Processing claims accurately in line with policy terms and company guidelines.
• Supporting customers to make informed decisions by providing clear, fair and accurate information.
• Working closely with colleagues to deliver outstanding customer outcomes.
• Meeting quality, service and productivity targets in a regulated environment.

Skills

Phone communication

Customer service

Problem solving

Organised

Team player

Job description

Job Posting End Date: November 13

Who are we?

We’re a specialist employee benefits provider, striving to create healthy, happy workplaces. As part of the international Unum Group, we’re on a collective mission to help the working world thrive.

The role

Location: Basingstoke, hybrid (2 days working from home per week) Salary: £26,000 Make a difference, one conversation at a time.

What will you be doing?

We’re looking for dynamic, customer focused individuals who love talking to people, thrive in a busy environment, and want to be part of a company that makes a real difference. If you’re a confident communicator who enjoys connecting with people, solving problems and delivering exceptional service, we’d love to hear from you. As a Customer Service Advisor, you’ll be at the heart of our customer experience. You’ll speak with customers every day, helping them understand their cover, answering questions, and processing claims accurately and efficiently. You’ll be trusted to solve problems and deliver excellent service, all while building confidence and trust with our customers.

• Handling inbound customer phone calls enquiries with professionalism and empathy.
• Explaining policy cover and claim decisions clearly and confidently.
• Processing claims accurately in line with policy terms and company guidelines.
• Supporting customers to make informed decisions by providing clear, fair and accurate information.
• Working closely with colleagues to deliver outstanding customer outcomes.
• Meeting quality, service and productivity targets in a regulated environment.

What will you bring?

We’re interested in finding people with the right attitude, energy and communication skills.

• Loves speaking with people and building rapport over the phone.
• Has excellent verbal communication skills and a natural customer-first approach.
• Enjoys solving problems and finding solutions.
• Is organised, detail-oriented and able to prioritise tasks.
• Works well independently and as part of a team.
• Is comfortable using computer systems and learning new processes.
• Takes pride in delivering a high-quality service.

This opportunity could be a great fit for someone from a customer service, contact centre, hospitality, retail, healthcare administration, financial services, insurance, or office‑based administration background who enjoys helping people and wants a rewarding career with purpose.

Why join us?

At Unum, we’ve created a workplace where people feel supported to progress and grow, and can see their ambitions coming to life.

As a part of our commitment to creating an inclusive workplace, we actively encourage applications from those with disabilities and those with long-term health conditions.

If you meet the essential criteria for the role and choose to opt in to the scheme during your application, you will be offered an interview under the Disability Confident Scheme.

If you need assistance and/or reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail].

We are proud to be a Disability Confident Employer.

Company: Unum UK

If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.

Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland. Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.