Health Claims & Customer Care Advisor

Unum Ireland; Basingstoke; On-site; GBP 21,000 - 28,000; Full time

Job summary

Unum UK is seeking a Customer Service Advisor to join the Health team in Basingstoke. You will handle enquiries, assist with policy and claims queries, and deliver high-quality service with a focus on accurate guidance and positive outcomes.

Join a team dedicated to supportive, empathetic customer care, with opportunities to onboard and develop colleagues as needed. This role emphasizes problem solving and relationship building across members, brokers and clients.

Qualifications

• Experience delivering high-quality customer service in a professional environment.
• Strong communication skills, both written and verbal.
• Confidence handling a variety of customer enquiries and resolving issues effectively.
• Excellent attention to detail and a commitment to getting things right.
• Ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Handle customer enquiries via telephone, email and written correspondence.
• Support members, brokers and clients with policy and claims-related queries.
• Take ownership of customer needs, asking the right questions to understand their circumstances and provide accurate guidance.
• Deliver a high-quality service that achieves positive customer outcomes and first-contact resolution wherever possible.
• Manage escalated enquiries and complaints professionally and empathetically.
• Contribute to team performance, operational objectives and service standards.
• Identify opportunities to improve processes and enhance the customer experience.
• Build and maintain strong knowledge of our products, systems and processes.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multi-tasking

Teamwork

Independent work

Proactive learning

Tools

Microsoft Word

Microsoft Excel

Job description

Unum UK is seeking a Customer Service Advisor to join the Health team in Basingstoke. You will handle enquiries, assist with policy and claims queries, and deliver high-quality service with a focus on accurate guidance and positive outcomes.

Join a team dedicated to supportive, empathetic customer care, with opportunities to onboard and develop colleagues as needed. This role emphasizes problem solving and relationship building across members, brokers and clients.