Hybrid Debt Solutions Specialist

Citizens Advice Ltd; United Kingdom; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Citizens Advice Ltd in Oxfordshire is seeking an experienced Debt Caseworker to advise clients on debt issues and negotiate with creditors. The role may be home or office based with some travel across Oxfordshire for client and staff meetings, and involves outreach, case management and liaison with statutory bodies.

You will provide regulated debt advice, assist with benefits checks, and ensure case files comply with standards. Training and development are included.

Qualifications

• Experience in providing debt advice and casework to clients.
• Ability to negotiate with creditors on client's behalf.
• Familiarity with benefits checks and maximising entitlement.
• Maintain accurate case records and ensure quality standards.

Responsibilities

• Provide debt-focused advice and casework across channels.
• Make outreach visits as necessary.
• Prepare and present cases to relevant statutory bodies; negotiate with third parties.
• Identify related client problems and refer to specialists.
• Keep case records for continuity, information retrieval and reporting.
• Ensure compliance with Office Manual and Advice Quality Standards.
• Collaborate with internal and external specialists to secure appropriate support.
• Assist with research and campaigns by sharing client information.
• Monitor service provision and alert on local and national issues.
• Keep up to date with legislation and attend meetings.

Job description

Citizens Advice Ltd in Oxfordshire is seeking an experienced Debt Caseworker to advise clients on debt issues and negotiate with creditors. The role may be home or office based with some travel across Oxfordshire for client and staff meetings, and involves outreach, case management and liaison with statutory bodies.

You will provide regulated debt advice, assist with benefits checks, and ensure case files comply with standards. Training and development are included.