Hybrid Data & Process Improvement Lead

Goodlord; Sheffield; Hybrid; GBP 42,000 - 70,000; Full time

Benefits offered by this job

Great Place to Work certification

Bi-weekly coaching

25 days holiday + bank holidays

Fully-paid parental leave

Development fund for growth

Job summary

Goodlord is seeking a highly analytical Service Improvement Executive in Sheffield with hybrid work (2 days in office, 3 remote). You will own the data behind our support operation, uncover bottlenecks, and design scalable improvements to raise customer experience while optimizing resources.

The role emphasizes data-driven decision making, cross-functional collaboration, and exploring AI-enabled solutions. You will turn insights into actionable changes, build dashboards, and advocate for new

Qualifications

• Experience with large volumes of data and turning insights into action.
• Experience in operations or data analytics roles.
• Strong Excel and Google Sheets skills with dashboard-building ability.
• Able to identify bottlenecks and improve customer experience.

Responsibilities

• Own the data behind the support operation to understand customer journeys.
• Analyze contact trends to identify patterns, opportunities and bottlenecks.
• Turn findings into practical improvements balancing efficiency and CX quality.
• Explore AI, automation and tech to streamline support and experience.
• Advocate for process changes and gain cross-functional buy-in.

Skills

Data analysis

Dashboarding

Excel

Google Sheets

Stakeholder collaboration

Tools

SQL

Job description

Goodlord is seeking a highly analytical Service Improvement Executive in Sheffield with hybrid work (2 days in office, 3 remote). You will own the data behind our support operation, uncover bottlenecks, and design scalable improvements to raise customer experience while optimizing resources.

The role emphasizes data-driven decision making, cross-functional collaboration, and exploring AI-enabled solutions. You will turn insights into actionable changes, build dashboards, and advocate for new