Hybrid Customer Support Pro | Career Growth & Impact

LLOYD'S REGISTER INTERNATIONAL; Devizes; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after training

Apprenticeship & qualifications

Career progression

Supportive team environment

Aster Offer programme

Job summary

Aster Group is seeking a Customer Support Advisor in Devizes to be the first point of contact for our 90,000 customers, delivering empathetic and professional telephone support. You will resolve queries, book appointments, and support self-service options, taking ownership from start to finish.

We offer hybrid working after an initial 4–6 week training period in the office, with apprenticeship and qualification opportunities and clear career progression within a supportive team environment.

Qualifications

• Experience in a customer service environment
• Confident handling customer enquiries
• Ability to work in a hybrid environment
• Comfortable in a high-volume contact role
• Excellent listening and communication skills

Responsibilities

• Be the first point of contact for 90,000 customers via telephone
• Resolve customer queries and provide practical solutions
• Book appointments and support self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive customer experience in challenging situations
• Use judgement, empathy and problem solving to resolve issues

Skills

confident communicator

great listener

calm under pressure

empathetic

multitasking across systems

IT systems (MS Office)

ownership & problem solving

hybrid work experience

Job description

Aster Group is seeking a Customer Support Advisor in Devizes to be the first point of contact for our 90,000 customers, delivering empathetic and professional telephone support. You will resolve queries, book appointments, and support self-service options, taking ownership from start to finish.

We offer hybrid working after an initial 4–6 week training period in the office, with apprenticeship and qualification opportunities and clear career progression within a supportive team environment.