Hybrid Customer Support Team Lead

SCC; Birmingham; Híbrido; GBP 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits scheme

2 volunteering days per year

Hybrid working

Descripción de la vacante

SCC is seeking a Customer Support Team Leader in Tyseley for a role that combines hands-on customer delivery with people leadership. You will prioritise work, coach staff, and oversee onboarding and service delivery to ensure commitments are met.

Working in a hybrid setting (office and home), you will guide performance, manage workload and drive continuous improvement while aligning with SCC values and objectives. This is a permanent position with a competitive benefits package.

Formación

• Experience in customer support, sales support, onboarding or a related operations environment.
• Experience coordinating work, coaching and providing constructive feedback to team members.
• Demonstrable ability to manage competing priorities, expectations and cross-functional dependencies.
• Clear, credible and adaptable written and verbal communication.

Responsabilidades

• Lead day-to-day for the Customer Support team and set priorities.
• Coach team members through live work and deliver feedback.
• Maintain hands-on responsibility for onboarding and priority accounts.
• Model high standards of customer communication and cross-functional collaboration.
• Escalate issues and manage stakeholder relationships as needed.
• Document procedures and drive process improvements.

Conocimientos

Customer support

Team leadership

Coaching

Cross-functional collaboration

CRM usage

Herramientas

CRM software

SCC tools

Descripción del empleo

SCC is seeking a Customer Support Team Leader in Tyseley for a role that combines hands-on customer delivery with people leadership. You will prioritise work, coach staff, and oversee onboarding and service delivery to ensure commitments are met.

Working in a hybrid setting (office and home), you will guide performance, manage workload and drive continuous improvement while aligning with SCC values and objectives. This is a permanent position with a competitive benefits package.