Hybrid Customer Support Specialist — Help Customers Decide

Future-Publishing; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Private medical care

Profit share bonus

Refer a friend scheme

Colleague Assistant Programmes

Share Incentive Plan

Pension salary sacrifice (5% match)

Free drinks and snacks

Job summary

Future, based in Cardiff, is seeking a friendly and capable Customer Service Advisor to join our Go.Compare team. You’ll be the main point of contact for customers, guiding them through online comparisons and clarifying product information across phone, email, live chat and social media.

You’ll use Word, Excel and Google Suite to track inquiries and collaborate with colleagues, helping customers take advantage of special offers.

Qualifications

• Experience in customer service or contact centre environment.
• Ability to communicate clearly across telephone, email, live chat and social media.
• Strong attention to detail and problem-solving skills.
• Familiarity with Word, Excel and Google Suite.

Responsibilities

• Be the main point of contact between the business and customers.
• Assist customers as they complete online comparisons.
• Provide clear information on products and services.
• Help customers take advantage of available offers.
• Communicate via telephone, email, live chat and social media.
• Resolve inquiries and problems for customers.

Skills

Customer service

Multichannel communication

Problem solving

Attention to detail

IT systems

Tools

Word

Excel

Google Suite

Job description

Future, based in Cardiff, is seeking a friendly and capable Customer Service Advisor to join our Go.Compare team. You’ll be the main point of contact for customers, guiding them through online comparisons and clarifying product information across phone, email, live chat and social media.

You’ll use Word, Excel and Google Suite to track inquiries and collaborate with colleagues, helping customers take advantage of special offers.