Customer Service Assistant - Go.Compare

Future-Publishing; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Uncapped leave

Enhanced parental leave

Private medical care

Profit share bonus

Refer a friend scheme

Colleague Assistant Programmes

Share Incentive Plan

Pension salary sacrifice (5% match)

Free drinks and snacks

Job summary

Future, based in Cardiff, is seeking a friendly and capable Customer Service Advisor to join our Go.Compare team. You’ll be the main point of contact for customers, guiding them through online comparisons and clarifying product information across phone, email, live chat and social media.

You’ll use Word, Excel and Google Suite to track inquiries and collaborate with colleagues, helping customers take advantage of special offers.

Qualifications

• Experience in customer service or contact centre environment.
• Ability to communicate clearly across telephone, email, live chat and social media.
• Strong attention to detail and problem-solving skills.
• Familiarity with Word, Excel and Google Suite.

Responsibilities

• Be the main point of contact between the business and customers.
• Assist customers as they complete online comparisons.
• Provide clear information on products and services.
• Help customers take advantage of available offers.
• Communicate via telephone, email, live chat and social media.
• Resolve inquiries and problems for customers.

Skills

Customer service

Multichannel communication

Problem solving

Attention to detail

IT systems

Tools

Word

Excel

Google Suite

Job description

Who we are

We're Future, a global leader in specialist media. Our people bring our trusted brands to life, helping millions of people discover expert content that informs, inspires, and drives action. As a pioneering multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels.

As a proud part of Future's brand portfolio, Go.Compare is a passionate price comparison site finding customers savvy insurance deals. Based in our Cardiff office, we pride ourselves on being a fun and fair place to work. You'll join a team of experts partnering with trusted organisations and the Welsh Rugby Union. It's an exciting opportunity to help millions make informed financial choices.

What you'll do

Reporting to the Senior Customer Service Manager, you'll be the main point of contact between our business and our customers. You'll assist users as they complete their online comparisons and offer clarity on product information. Your daily tasks involve communicating effectively via telephone, email, live chat, and social media.

You’ll use Word, Excel, and Google Suite to track inquiries and find solutions. You'll work closely with the wider customer service team to ensure people get help when they need it most. You'll also help customers take advantage of the special offers we have available.

What you’ll bring

• Act as the primary point of contact between the business and our customers.
• Assist customers while they complete their online comparisons.
• Offer clear information on various products and services.
• Help customers take advantage of available special offers.
• Communicate effectively via telephone, email, live chat, and social media.
• Solve problems and assist people when they need it most.
• Experience assisting customers within a contact centre environment or face-to-face.
• Experience communicating with customers across digital channels and telephone.
• Excellent attention to detail and problem-solving skills.
• Familiarity with IT systems including Word, Excel, and Google Suite.

What we offer

• Uncapped leave
• Enhanced parental leave
• Discounted rates with Dental care and Private Medical care
• When we hit our targets, enjoy a share of our profits with a bonus
• Refer a friend scheme - with payment following the successful hire.
• Well-being support with access to our Colleague Assistant Programmes
• Opportunity to purchase shares in Future, with our Share Incentive Plan
• Salary sacrifice Pension scheme up to 5% match
• Free drinks and snacks in our offices

The expected range for this role is £26,500

This is a hybrid role, working 3 days per week from our Cardiff Office.

Internal job family level P8

Inclusion and Diversity at Future
At Future, we’re working to attract, retain and foster diverse talent, educating our colleagues in the importance of diversity, and review our internal processes so that they remain as free from bias as possible. We recognise that, in order to reach diverse communities through our content, we must first ensure ours is a culture in which diversity can thrive.

Find out more about Our Future, Our Responsibility on our website.

If you need any reasonable adjustments, please let us know and we'll be happy to support you.

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