Customer Support Advisor

Aster Group; Devizes; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Apprenticeship programs

Career progression

Aster Offer programme

Job summary

Aster Group in Devizes is hiring a Customer Support Advisor to be the first point of contact for our 90,000 customers, delivering friendly telephone support in a professional, empathetic way. You will resolve queries, book appointments, and guide customers through self-service options while maintaining high service standards.

This role offers hybrid working after an initial training period of 4–6 weeks, with full-time hours in a supportive team. Right to work in the UK is required.

Qualifications

• Experience in a customer service environment.
• Confident communicator with strong listening skills.
• Calm under pressure and resilient in challenging situations.
• Able to multitask across multiple systems while helping customers.

Responsibilities

• Resolve customer queries and provide practical solutions.
• Book appointments and support self-service options.
• Take ownership of customer cases from start to finish.
• Deliver a positive customer experience in all circumstances.
• Use empathy and problem-solving to resolve issues.

Skills

Customer service experience

Empathetic communicator

Calm under pressure

Active listening

Multitasking

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Do you thrive on helping people and delivering exceptional customer service? Can you -

• Support customers with empathy, confidence, and care
• Thrive in a fast-paced environment where no two days are the same
• Solve problems, overcome challenges, and make a genuine difference
• Deliver outstanding service and create positive customer experiences
• Be passionate, resilient, customer-focused
• Work confidently in a hybrid environment

If you feel this sounds just like you, why not join our team as a Customer Support Advisor.

What You'll Be Doing

As the first point of contact for our 90,000 customers, you'll be the voice of Aster, providing telephone support in an empathetic and professional manner.

You'll:

• Resolve customer queries and find practical solutions
• Book appointments and support customers with self-service options
• Take ownership of customer cases from start to finish
• Deliver a positive experience, even in challenging situations
• Use your judgement, empathy, and problem-solving skills to make things happen

Some of our customers may be experiencing difficult circumstances, so your ability to listen, understand, and provide support will be invaluable.

What skills do you need?

You'll already have experience in a customer service environment and be confident handling customer enquiries.

You'll be -

• A confident communicator and great listener
• Calm under pressure and resilient
• Empathetic and customer-focused
• Comfortable managing a high volume of customer interactions
• Skilled at multitasking across multiple systems
• Confident in using IT systems, including Microsoft Office applications
• Motivated to take ownership and find solutions
• Someone that performs well in a hybrid environment

If you can stay positive, professional, and focused while delivering excellent service, we'd love to hear from you.

What's In It For You?

At Aster, we invest in our people because we know great colleagues deliver great customer experiences.

You'll benefit from:

• Hybrid working once training completed (4-6 weeks)
• Apprenticeship and qualification opportunities
• Clear career progression pathways
• A supportive and welcoming team environment
• Recognition and reward through our Aster Offer programme

Join us and build a career where you can make a genuine difference to customers every single day.

Training & Flexibility

To set you up for success, you'll complete a comprehensive 4-6 week induction programme based full-time in our Devizes office, Monday to Friday, 8:00am-4:30pm.

Once training is complete, you'll enjoy a flexible hybrid working pattern, combining office and home working.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from all backgrounds, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.