Hybrid Customer Service Advisor — Training & Growth

Settle; High Wycombe; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Hybrid working

Free parking

EV charging

Pension scheme

Health cash plan

Life cover

Training & qualifications

Volunteer days

Job summary

SettleParadigm is seeking enthusiastic, customer-focused individuals to join our Contact Centre as Customer Service Advisors in High Wycombe. You’ll be the first point of contact for customers, resolving housing and repairs inquiries while upholding our Customer Care Standards.

This 12-month fixed-term contract offers full training, hybrid working (3 days from home, 2 in the office) and the opportunity to develop within a supportive team.

Qualifications

• Excellent written and verbal communication skills.
• Ability to communicate confidently with customers, colleagues and partners.
• Strong problem-solving skills and ability to prioritise tasks.
• Good IT skills including Word, Excel, PowerPoint and Outlook.
• Ability to analyse information and present it clearly.
• A proactive, positive approach to customer service.

Responsibilities

• Handle customer enquiries by phone and email.
• Resolve housing, repairs and tenancy-related issues.
• Work collaboratively with colleagues across the organisation.
• Use your communication skills to deliver excellent customer service.
• Support customers with empathy, clarity and professionalism.

Skills

Communication skills

Confident communication

Problem solving

Prioritization

MS Office

Analytical thinking

Customer service mindset

Education

No formal degree listed

Tools

Word

Excel

PowerPoint

Outlook

Job description

SettleParadigm is seeking enthusiastic, customer-focused individuals to join our Contact Centre as Customer Service Advisors in High Wycombe. You’ll be the first point of contact for customers, resolving housing and repairs inquiries while upholding our Customer Care Standards.

This 12-month fixed-term contract offers full training, hybrid working (3 days from home, 2 in the office) and the opportunity to develop within a supportive team.