Hybrid Customer Success Manager - Tech Solutions & Growth

Red Door Recruitment; Hemel Hempstead; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading consultancy-based business in Hemel Hempstead is seeking a Customer Success Account Manager. The ideal candidate will be tech-savvy, have a strong attention to detail, and excel in communication skills. Responsibilities include developing sales strategies, managing customer relationships, and providing support for product onboarding. This role offers a bonus scheme, flexible working hours, and excellent training support.

Benefits

26 days holiday increasing to 29

Bonus scheme, tax free!

Excellent training and continual support

Beautiful office environment

Relaxed dress code

Annual company event

Free parking

Qualifications

• Customer Service/Sales experience required.
• Strong verbal and written communication skills are essential.
• Ability to understand and explain technical information.

Responsibilities

• Develop proactive sales strategies and customer engagement campaigns.
• Prospect for new business opportunities and convert sales leads.
• Onboard new customers and provide ongoing support.

Skills

Customer Service/Sales experience

Strong communication skills

Attention to detail

Tech-savvy

Stakeholder management skills

Tools

Pipedrive

Xero

Freshdesk

ClickUp

TMO software

Job description

A leading consultancy-based business in Hemel Hempstead is seeking a Customer Success Account Manager. The ideal candidate will be tech-savvy, have a strong attention to detail, and excel in communication skills. Responsibilities include developing sales strategies, managing customer relationships, and providing support for product onboarding. This role offers a bonus scheme, flexible working hours, and excellent training support.