Customer Success Manager - Subscriptions

Thomson Reuters Corp.; Greater London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Thomson Reuters Corp. is seeking a Customer Success Manager for subscriptions in the United Kingdom. You will nurture client relationships, drive adoption, monitor usage, and partner with Account Managers to secure renewals and expansion.

In a hybrid London-based role, you will deliver onboarding, run training sessions, analyse usage data, and translate insights into value for clients while representing the voice of the customer across product and commercial teams.

Qualifications

• Experience in customer success, client services or account management in B2B environments.
• Ability to turn usage data into actionable insights and client value.
• Powerful communication and training delivery capabilities.

Responsibilities

• Support strategic customer trials and deliver onboarding programmes.
• Build relationships, act as trusted advisor, maximise subscription value.
• Monitor account health, identify risks and retention actions.
• Support renewals, growth opportunities and high-value relationships.
• Analyse usage data and provide client-ready reports for commercial conversations.
• Deliver training sessions, webinars, and educational content.

Skills

Customer success

Account management

Data-driven mindset

CRM (Salesforce)

Training delivery

Cross-functional collaboration

Communication skills

Problem solving

Tools

Salesforce CRM

Job description

## Customer Success Manager - SubscriptionsApplyremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 29, 2026 (19 days left to apply)job requisition id: JREQ201826At **The Insurer**, we help the world's leading insurance and reinsurance professionals make better decisions through trusted intelligence, market-leading journalism, and actionable data. As part of **Reuters Professional**, we combine the authority and reach of one of the world's most respected news and information organisations with the specialist expertise that has made The Insurer a trusted partner to senior decision-makers across the global insurance market.We're looking for a **Customer Success Manager** to play a pivotal role in ensuring our clients realise maximum value from their subscriptions and build lasting relationships with our brand. Part relationship manager, part strategic advisor, and part data-driven problem solver, you'll proactively monitor customer health, uncover opportunities to increase engagement, and ensure clients consistently achieve value from our products and servicesWorking closely with Account Managers and the wider commercial team, you'll act as a trusted advisor to clients, combining strong relationship-building skills with data-driven insight to identify opportunities, address risks proactively, and drive long-term engagement and retention. You'll use customer feedback, platform usage data, and market understanding to ensure every client fully benefits from the intelligence and insights we provide.This is an exciting opportunity to join a growing, market-leading business where you'll play a direct role in customer retention, commercial success, and the continued growth of a globally recognised brand.**Please note that this is a 1yr Fixed Term Contract.****About the Role**As a **Customer Success Manager** at Thomson Reuters, you will:* Support strategic customer trials and deliver tailored onboarding programmes that drive adoption and convert prospects into engaged subscribers.* Build strong relationships with a portfolio of clients, acting as a trusted advisor and ensuring they realise maximum value from their subscription.* Monitor account health and platform usage, proactively identifying engagement opportunities, risks, and retention actions.* Partner closely with Account Managers to support renewals, growth opportunities, and high-value customer relationships.* Analyse and interpret usage data, providing actionable insights and client-ready reports that demonstrate value and inform commercial conversations.* Deliver engaging customer training sessions, webinars, and educational content to increase product knowledge and adoption.* Gather and act on customer feedback, helping to improve the client experience and strengthen long-term loyalty.* Champion the voice of the customer across the business, collaborating with Product, Editorial, and Commercial teams to drive continuous improvement and customer success.## **About You**To be a **Customer Success Manager** at Thomson Reuters, you will likely have:* Demonstrable experience in a customer success, client services, account management support, or customer enablement role — ideally within B2B media, publishing, data, or SaaS* A genuine enthusiasm for helping clients get more value from products — you find satisfaction in turning an uncertain user into a confident one* Strong communication skills — written and verbal — with the ability to adapt your tone and approach to different audiences, from individual users to senior stakeholders* A data-informed mindset: you are comfortable working with usage dashboards, interpreting engagement data, and translating numbers into narrative* Experience using Salesforce or a similar CRM for logging activities, managing tasks, and tracking client engagement* Strong organisational skills and high attention to detail — you manage multiple priorities simultaneously without things slipping* Experience delivering training, presentations, or webinars — you are confident presenting to groups and skilled at tailoring content to your audience* A proactive, self-starting approach — you identify issues before they become problems and bring solutions, not just observations* Familiarity with the insurance or financial services industry is an advantage, but not a requirement — what matters more is the ability to learn a specialist market quickly* Comfortable working in a collaborative, cross-functional environment — you work well with sales, editorial, marketing, and ops teams, even without direct authority