Strategic Customer Success Lead – Subscriptions

GBR020 Reuters News & Media Ltd; Greater London; Hybrid; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Hybrid work model

Flex My Way

Career development

Benefits package

Culture & values

Social impact

Real-world impact

Job summary

The Insurer, part of Reuters Professional, is seeking a Customer Success Manager to maximise value from subscriptions and build lasting client relationships. You’ll monitor health, onboard clients, and act as a trusted advisor while working with Account Managers to protect renewals and drive growth.

This is a 1-year fixed-term contract with a hybrid work model, offering access to market-leading insights and collaborative, data-driven decision making across our client portfolio.

Qualifications

• Demonstrable customer success or account management experience in B2B environments.
• Strong communication skills with ability to engage stakeholders at all levels.
• Data-informed mindset with ability to interpret usage metrics.

Responsibilities

• Support strategic customer trials and deliver onboarding programmes to drive adoption.
• Build relationships with clients as trusted advisor and maximise value from subscriptions.
• Monitor account health and platform usage, identify risks and retention actions.
• Collaborate with Account Managers to support renewals and growth.
• Provide client-ready reports and conduct training sessions to boost product knowledge.

Tools

Salesforce

Job description

The Insurer, part of Reuters Professional, is seeking a Customer Success Manager to maximise value from subscriptions and build lasting client relationships. You’ll monitor health, onboard clients, and act as a trusted advisor while working with Account Managers to protect renewals and drive growth.

This is a 1-year fixed-term contract with a hybrid work model, offering access to market-leading insights and collaborative, data-driven decision making across our client portfolio.