Hybrid CSM: Subscriptions & Growth

Thomson Reuters; Greater London; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid Work

Flex My Way

Career Development

Mental Health Days

Job summary

Thomson Reuters is seeking a Customer Success Manager to help clients maximise value from subscriptions and build lasting relationships. You will monitor usage, identify engagement opportunities, and work with Account Managers to support renewals and growth across a portfolio of clients.

You will analyse usage data, deliver training sessions, and translate metrics into actionable insights for commercial conversations. This is a 1-year fixed-term contract with a hybrid work model.

Qualifications

• Experience in customer success, client services, account management support, or enablement roles in B2B media, publishing, data, or SaaS.
• Passion for helping clients derive value from products and turning uncertain users into confident ones.
• Strong written and verbal communication, with ability to tailor messaging to diverse audiences.

Responsibilities

• Support strategic customer trials and deliver onboarding programmes to drive adoption.
• Build relationships with a portfolio of clients as trusted advisor to maximise value from subscriptions.
• Monitor account health and platform usage; identify engagement opportunities, risks, and retention actions.
• Partner with Account Managers to support renewals, growth opportunities, and high-value relationships.
• Analyze usage data and create client-ready reports to inform commercial conversations.

Skills

Customer Success

Account Management

Data Analysis

CRM (Salesforce)

Training Delivery

Education

Bachelor's degree in a relevant field

Tools

Salesforce CRM

Job description

Thomson Reuters is seeking a Customer Success Manager to help clients maximise value from subscriptions and build lasting relationships. You will monitor usage, identify engagement opportunities, and work with Account Managers to support renewals and growth across a portfolio of clients.

You will analyse usage data, deliver training sessions, and translate metrics into actionable insights for commercial conversations. This is a 1-year fixed-term contract with a hybrid work model.