Hybrid Customer Experience Specialist

Tamworth Borough Council; Tamworth; Hybrid; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Flexible working

LG Pension scheme

Health scheme

Generous holiday entitlement

Discounted gym membership

Payment of professional fees

Job summary

Tamworth Borough Council is seeking a Customer Service Officer in Tamworth for a hybrid role (some home, some on site). The post is permanent, 37 hours per week, with a salary of £27,274-£29,542 per annum. You will handle enquiries across multiple channels and deliver excellent customer experiences at first contact.

Applicants should be great communicators, able to work under pressure, and signpost residents to relevant agencies. DBS checks and references apply.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work efficiently under pressure both independently and as part of a wider team.
• Experience delivering customer services across multiple contact channels including telephone and face to face; empathetic approach and ability to adapt methods for a diverse customer base.

Responsibilities

• Deliver exceptional customer experiences and work to resolve enquiries at first point of contact.
• Signpost customers to partner agencies where necessary for a seamless service.
• Handle enquiries across telephone, digital and face-to-face channels from the Tamworth borough community.

Skills

Communication skills

Multichannel support

Teamwork

Digital systems

Handling complex queries

Empathy

Job description

Tamworth Borough Council is seeking a Customer Service Officer in Tamworth for a hybrid role (some home, some on site). The post is permanent, 37 hours per week, with a salary of £27,274-£29,542 per annum. You will handle enquiries across multiple channels and deliver excellent customer experiences at first contact.

Applicants should be great communicators, able to work under pressure, and signpost residents to relevant agencies. DBS checks and references apply.