Hybrid Customer Services Advisor — Council Tax & Revenue

Telford and Wrekin Council; Telford; Hybrid; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Holiday allowance 24-32 days

Flexible working

Staff discounts

Salary sacrifice perks

Free parking

Wellbeing support

Hybrid working model

Job summary

Telford and Wrekin Council is seeking a Customer Services Advisor to join the Customer Contact Centre in Telford. The role focuses on delivering excellent customer service, handling inquiries about Council Tax and other services, and supporting residents with clear information and efficient problem solving.

The 32-hour per week maternity cover contract runs for 12 months, with full training provided and a hybrid working model to support work-life balance.

Qualifications

• Excellent customer service and negotiation skills, with experience of handling inbound calls.
• Knowledge of council services and the ability to guide residents.
• Commitment to GDPR, equalities, H&S and council procedures.

Responsibilities

• Deliver efficient, customer-focused Revenue/Customer Service help, resolving enquiries at first contact.
• Handle enquiries via telephone, letter and email, offering payment arrangements where appropriate.

Skills

Customer service

Negotiation

Inbound calls

Attention to detail

Education

GCSE literacy

GCSE numeracy

IT skills

Job description

Telford and Wrekin Council is seeking a Customer Services Advisor to join the Customer Contact Centre in Telford. The role focuses on delivering excellent customer service, handling inquiries about Council Tax and other services, and supporting residents with clear information and efficient problem solving.

The 32-hour per week maternity cover contract runs for 12 months, with full training provided and a hybrid working model to support work-life balance.