Maternity Cover: Customer Services Advisor – Council Tax

Telford & Wrekin; Telford; Híbrido; GBP 18.000 - 24.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Local Government Pension Scheme

Hybrid working

Training provided

Free parking

Descripción de la vacante

Telford & Wrekin Council is seeking a Customer Services Advisor for a 32-hour per week maternity cover on a 12-month contract. You will support residents, handle enquiries and contribute to accurate billing and revenue collection.

The role requires excellent customer service, attention to detail and knowledge of Council Tax processes. Training is provided and hybrid working is available.

Formación

• Strong customer service and negotiation skills.
• Experience handling inbound calls and difficult conversations.
• Knowledge of Council Tax, billing, exemptions and debt recovery would help.
• Compliance with GDPR, equality, health & safety and council procedures.

Responsabilidades

• Deliver efficient Revenue service for Council Tax and Business Rates enquiries.
• Support customers via phone, letter and email and arrange appropriate payment plans.

Conocimientos

Customer service

Negotiation

Attention to detail

Handling enquiries

Educación

GCSE literacy and numeracy

Herramientas

IT skills

Descripción del empleo

Telford & Wrekin Council is seeking a Customer Services Advisor for a 32-hour per week maternity cover on a 12-month contract. You will support residents, handle enquiries and contribute to accurate billing and revenue collection.

The role requires excellent customer service, attention to detail and knowledge of Council Tax processes. Training is provided and hybrid working is available.