Hybrid Customer Service Team Leader – Growth & Bonus

Red Recruitment; Metchley; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Hybrid work options

Performance-based bonus

Excellent training and development

Job summary

Red Recruitment in Birmingham is seeking a Customer Service Team Leader to oversee a pre-compliance team that gathers learner documentation ahead of training start dates. You will allocate workloads, track progress, and ensure timely completion with accuracy to support compliance reviews.

The role suits an experienced Team Leader with a background in high-volume administration or back-office operations, capable of managing competing priorities and keeping a busy team on track.

Qualifications

• Previous Team Leader experience within a high-volume administration, processing or back-office environment.
• Experience managing document-led workflows and administrative processes beyond phone-based activity.
• Strong organisation and prioritisation with competing deadlines.
• Confidence monitoring performance and allocating resources to targets.
• Ability to coach and develop team members.

Responsibilities

• Lead the pre-compliance team to gather learner documentation ahead of training start dates.
• Allocate workloads and monitor progress across multiple learner groups with deadlines.
• Manage team performance balancing productivity with accuracy and learner experience.
• Coach team members and provide regular feedback to improve performance.
• Coordinate with sales and compliance teams for timely handovers.
• Resolve escalated queries and address enrolment delays.
• Oversee administrative processes and identify efficiency improvements.

Skills

Team Leader experience

High-volume administration

Document workflows

Organisation & prioritisation

Performance monitoring

Coaching & development

Customer-focused

Strong communication

Attention to detail

Problem solving

Job description

Red Recruitment in Birmingham is seeking a Customer Service Team Leader to oversee a pre-compliance team that gathers learner documentation ahead of training start dates. You will allocate workloads, track progress, and ensure timely completion with accuracy to support compliance reviews.

The role suits an experienced Team Leader with a background in high-volume administration or back-office operations, capable of managing competing priorities and keeping a busy team on track.