Customer Service Team Leader

Red Recruitment; Birmingham; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Salary £35,000

Bonus up to £6,000 annually

Hours 9am–5pm

Contract: Permanent

Location: Birmingham (hybrid)

Training and development

Job summary

Red Recruitment is recruiting a Customer Service Team Leader to join a training and apprenticeship provider in Birmingham. You will lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately and ready for compliance review.

This role suits an experienced Team Leader with a background in high-volume administration or back-office operations, capable of balancing competing priorities while keeping a busy team on track and

Qualifications

• Experience as a Team Leader in high-volume administration/back-office operations.
• Able to manage multiple learner groups with deadlines and ensure compliance readiness.

Responsibilities

• Lead the pre-compliance team to gather learner documentation before training start dates.
• Allocate workloads and monitor progress across groups with different document requirements.
• Manage performance, balancing productivity with accuracy and learner experience.
• Coach team members and provide regular feedback to improve performance.

Job description

Customer Service Team Leader

Red Recruitment is recruiting a Customer Service Team Leader to join a training and apprenticeship provider in Birmingham.

You’ll lead a team responsible for gathering learner documentation ahead of training start dates, ensuring work is completed accurately, efficiently and ready for compliance review.

This role would suit an experienced Team Leader with a background in high-volume administration or back-office operations, confident managing competing priorities and keeping a busy team on track.

Benefits and Package for a Customer Service Team Leader:

• Salary: 35,000


• Bonus: Up to 6,000 annually, paid monthly ( 500 maximum per month), based on quality and productivity. Historically achievable.


• Hours: Monday-Friday, 9am-5pm


• Contract: Permanent


• Location: Birmingham, with hybrid opportunities


• Excellent training and development opportunities


• Performance-based bonus

Key Responsibilities of a Customer Serivce Team Leader:

• Leading and supporting the pre-compliance team to gather learner documentation ahead of training start dates


• Allocating workloads and monitoring progress across multiple learner groups with different document requirements and deadlines


• Managing team performance, balancing productivity with accuracy and a positive learner experience


• Coaching team members and providing regular feedback to improve performance