Hybrid Customer Service Specialist | Quick, Clear Support

Ambition Institute; Greater Manchester; Hybrid; GBP 23,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension 11%

Hybrid working

Wellbeing support

Job summary

Ambition Institute is seeking a Customer Service Associate in Manchester to deliver excellent service to applicants and participants. You will log and resolve queries using Salesforce and telephony systems, provide accurate programme information, and maintain high data standards.

The role supports a fast-paced, hybrid environment with strong collaboration across teams. The successful candidate will be friendly, professional, and able to explain information clearly by phone and in writing,

Qualifications

• Right to work in the UK.
• Commitment to Ambition Institute's mission and values, with a passion for supporting educators and improving outcomes for children.
• Demonstrates our customer service principles by being friendly, quick to respond and accurate.
• Confident communicator, able to convey information clearly by phone and in writing.
• Comfortable using IT systems, including Salesforce (or similar CRM) and telephony platforms.

Responsibilities

• Handle calls and emails from applicants and participants.
• Use Salesforce and telephony systems to log, track and resolve queries.
• Provide clear and accurate information about Ambition Institute's programmes, processes and policies.
• Maintain up-to-date records and ensure data quality in line with SOPs.
• Escalate complex or urgent issues to relevant colleagues or teams as needed.
• Support continuous improvement by sharing feedback on processes and customer experience.
• Collaborate with colleagues across teams to provide a seamless service for all users.
• Carry out administrative tasks to support the Front of House function.

Skills

Right to work

Commitment to mission

Customer service

Friendly communication

Fast responses

Attention to detail

Team collaboration

Independent work

Tools

Salesforce

Telephony systems

Job description

Ambition Institute is seeking a Customer Service Associate in Manchester to deliver excellent service to applicants and participants. You will log and resolve queries using Salesforce and telephony systems, provide accurate programme information, and maintain high data standards.

The role supports a fast-paced, hybrid environment with strong collaboration across teams. The successful candidate will be friendly, professional, and able to explain information clearly by phone and in writing,