Hybrid Customer Service Associate

Ambition; Manchester; Hybride; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive annual salary

25 days annual leave

Employer pension contribution 11%

Hybrid working culture

Wellbeing support line

Office in Manchester

Work-from-home technology package

Season ticket / bike loans

Résumé du poste

Ambition Institute is seeking a Customer Service Associate based in Manchester to deliver outstanding support to applicants and participants. You will be the first point of contact, log and resolve cases in Salesforce, and provide accurate programme information.

The role requires friendly, professional communication, data accuracy, and the ability to work across teams in a hybrid setup. Reporting to the Customer Service Manager, this permanent position offers a competitive salary and benefits.

Qualifications

• Right to work in the UK.
• Commitment to Ambition Institute’s mission and values, with a passion for supporting educators and improving outcomes for children.
• Friendly and professional in all interactions.
• Quick to respond and thorough in resolving queries.
• Transparent and positive when communicating.
• Accurate and able to explain information simply.
• Supportive to colleagues and customers, and accountable for their work.
• Confident communicator, able to convey information clearly by phone and in writing.

Responsabilités

• Handle calls and emails from applicants and participants.
• Use Salesforce and telephony systems to log, track and resolve queries.
• Provide clear and accurate information about Ambition Institute’s programmes, processes and policies.
• Maintain up-to-date records and ensure data quality in line with SOPs.
• Escalate complex or urgent issues to relevant colleagues or teams.
• Support continuous improvement by sharing feedback on processes and customer experience.
• Collaborate with colleagues across teams to provide a seamless service for all users.
• Carry out administrative tasks to support the Front of House function.

Connaissances

Customer service

Communication

Swift response

Data quality

Clear information

Confident communicator

IT systems literacy

Team collaboration

Outils

Salesforce

Telephony systems

Description du poste

Ambition Institute is seeking a Customer Service Associate based in Manchester to deliver outstanding support to applicants and participants. You will be the first point of contact, log and resolve cases in Salesforce, and provide accurate programme information.

The role requires friendly, professional communication, data accuracy, and the ability to work across teams in a hybrid setup. Reporting to the Customer Service Manager, this permanent position offers a competitive salary and benefits.