Hybrid Customer Service Specialist (Insurance/FS)

Pertemps Bond; Bromsgrove; Híbrido; GBP 25.000 - 27.000; Jornada completa

Descripción de la vacante

Pertemps Bond in the Bromsgrove/Rubery area is recruiting a Customer Service Advisor to join a market-leading team in a regulated sector such as Financial Services or Insurance. The role offers a hybrid working pattern after probation and a salary of £25,000–£26,522 per year, depending on experience, with reliable commute by public transport or car.

You will handle customer enquiries, contribute to policy renewals, cross-sell products, and ensure accurate documentation while staying compliant

Formación

• Experience within customer service role within a regulated environment such as financial services, insurance or telecommunications.
• Strong IT skills, Microsoft 365 competent.
• Commutable distance to office, public transport links available if travelling from south/west Birmingham area.

Responsabilidades

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner.
• Contribute to the overall team sales target and/or objectives through the selling, and/or servicing of policies; this will include policy renewals.
• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer.
• To be available to provide levels of cover for inbound & outbound enquiries at all times.
• To assist where possible in the support of the team and department, e.g. providing administration support (processing post, cover note issues, marketing activities, data inputting etc.)
• Processing mid-term adjustments and inviting renewals across different products within the department
• To ensure all client documentation is issued correctly and internal records are kept up to date
• Keep up to date with developments in product changes in accordance with current market trends and scheme facilities
• To effectively resolve complaints and deal with any difficult clients, whilst referring any which fall under FCA reportable requirements
• Actively promote other products to cross sell across the company

Conocimientos

Customer service

Regulated environment experience

IT literacy

Descripción del empleo

Pertemps Bond in the Bromsgrove/Rubery area is recruiting a Customer Service Advisor to join a market-leading team in a regulated sector such as Financial Services or Insurance. The role offers a hybrid working pattern after probation and a salary of £25,000–£26,522 per year, depending on experience, with reliable commute by public transport or car.

You will handle customer enquiries, contribute to policy renewals, cross-sell products, and ensure accurate documentation while staying compliant