Hybrid Customer Service Specialist

Adecco; Dundee; Hybrid; GBP 19,000 - 32,000; Full time

Benefits offered by this job

On-site gym

Colleague restaurant

Free on-site parking

Hybrid working model

Job summary

Adecco Group UK & Ireland is hiring a Customer Service Representative in Dundee, offering hybrid work from Dryburgh Industrial Estate with a home-based option. You will handle inquiries, provide delivery updates, and contribute to a positive customer experience.

Join a dynamic team with full on-site training for 6 weeks, 35 hours per week, and a temporary ongoing contract. Competitive pay and benefits accompany a supportive, inclusive culture.

Qualifications

• Customer service mindset with a passion for helpful support.
• Excellent communication and a friendly telephone manner.
• Basic IT skills and ability to learn new systems.
• Ability to multitask and prioritise in a busy call centre.
• Proactive problem-solving to resolve issues quickly.
• Flexibility to work weekends and evenings.

Responsibilities

• Provide outstanding service over the phone and handle queries with empathy.
• Assist customers with order queries, deliveries, product information.
• Resolve complaints promptly to turn negatives into positives.
• Utilise state-of-the-art systems to process requests and maintain records.
• Collaborate with team members and other departments for seamless support.
• Follow Business Code of Conduct with integrity.

Skills

Customer service

Phone support

Communication skills

Basic IT skills

MS Office

Multitasking

Problem solving

Flexibility

Job description

Adecco Group UK & Ireland is hiring a Customer Service Representative in Dundee, offering hybrid work from Dryburgh Industrial Estate with a home-based option. You will handle inquiries, provide delivery updates, and contribute to a positive customer experience.

Join a dynamic team with full on-site training for 6 weeks, 35 hours per week, and a temporary ongoing contract. Competitive pay and benefits accompany a supportive, inclusive culture.