Hybrid Customer Service Coordinator for Global Health

Charles River; Margate; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Life assurance

Bonus

Private health care

Career development

Training opportunities

Free onsite parking

Staff room

Volunteer days

Team building

Employee engagement programs

Job summary

Charles River Laboratories is recruiting a Customer Service Coordinator for our Margate site on a permanent basis. During training, the role is onsite 5 days a week, with hybrid working after training (2–3 days on site).

You will provide dependable customer service to our client base, handling enquiries, processing orders, issuing alerts and coordinating with other departments to meet customer requirements while maintaining a high standard of service.

Qualifications

• Fluent communication at all levels, both written and spoken.
• Strong time management to meet deadlines in a busy environment.
• Proficient with Windows-based software (Word, Excel) and databases.

Responsibilities

• Act as main contact for customer enquiries and orders.
• Enter product orders, issue alerts, record lost orders, and send confirmations.
• Validate accuracy of entered orders.
• Communicate price quotations, availability, and delivery schedules.
• Liaise with other departments to process orders and satisfy requirements.
• Resolve customer complaints and follow up to ensure satisfaction.
• Record new business opportunities in databases.
• Ensure documentation and permissions for imports/exports.
• Attend regular team meetings and contribute to the quality management system.

Skills

Fluent communication

Time management

IT literacy

Initiative & teamwork

Interpersonal skills

Education

A Level or equivalent

Job description

Charles River Laboratories is recruiting a Customer Service Coordinator for our Margate site on a permanent basis. During training, the role is onsite 5 days a week, with hybrid working after training (2–3 days on site).

You will provide dependable customer service to our client base, handling enquiries, processing orders, issuing alerts and coordinating with other departments to meet customer requirements while maintaining a high standard of service.