Hybrid Customer Experience Advisor

West Kent Housing Association; Dalkeith; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Pension & life cover

Health cash plan

Flexible leave

Wellbeing grant

Job summary

West Kent Housing Association is seeking a Customer Services Advisor to join our team on a 6-month fixed-term contract. The role focuses on delivering excellent service across phone, email, web and social media, and requires a confident, solution-minded communicator.

Based at our Sevenoaks office with a hybrid working pattern, you will work 37 hours per week, typically 8:45-17:15 across Monday to Thursday and 8:00-17:00 on Friday, and contribute to a high-quality customer experience.

Qualifications

• Excellent communication and customer service skills.
• Able to problem solve and go the extra mile for customers.
• Self-motivated and able to thrive in a busy environment.

Responsibilities

• Handle customer inquiries via phone, email, web and social media.
• Provide high-quality customer service and resolve issues efficiently.

Skills

Communication

Customer service

Job description

West Kent Housing Association is seeking a Customer Services Advisor to join our team on a 6-month fixed-term contract. The role focuses on delivering excellent service across phone, email, web and social media, and requires a confident, solution-minded communicator.

Based at our Sevenoaks office with a hybrid working pattern, you will work 37 hours per week, typically 8:45-17:15 across Monday to Thursday and 8:00-17:00 on Friday, and contribute to a high-quality customer experience.