Hire Desk Administrator | Customer Service & Sales Support

GTAccess Ltd; Gloucester; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Monthly bonus

Depot bonus

Pension scheme

Friendly workplace

Employee Assistance Programme

Training opportunities

Job summary

GTAccess Ltd in Gloucester is seeking a proactive Hire Desk Administrator to join our depot team. You will support day-to-day hire operations, answer customer enquiries, process orders, and maintain CRM data with accuracy and professionalism.

The role focuses on delivering excellent service, teamwork under pressure, and identifying sales opportunities to contribute to depot growth. A friendly, dynamic workplace with ongoing training is on offer.

Qualifications

• Experience in customer service or office administration.
• Ability to manage multiple tasks with accuracy.
• Strong communication and time management skills.
• Willingness to learn product knowledge for hire equipment.

Responsibilities

• Support daily operations of a busy hire office.
• Handle customer enquiries and take orders.
• Manage hire contracts, exchanges, and breakdowns.
• Update Hire and CRM systems.
• Identify and maximise sales opportunities.

Skills

Customer service

Communication

Teamwork

Time management

Job description

GTAccess Ltd in Gloucester is seeking a proactive Hire Desk Administrator to join our depot team. You will support day-to-day hire operations, answer customer enquiries, process orders, and maintain CRM data with accuracy and professionalism.

The role focuses on delivering excellent service, teamwork under pressure, and identifying sales opportunities to contribute to depot growth. A friendly, dynamic workplace with ongoing training is on offer.