Hybrid Customer Service & Admin Advisor (6-Week Contract)

Opus People Solutions; Lowestoft; Hybrid; GBP 19,000 - 22,000; Full time

Job summary

Opus People Solutions are recruiting on behalf of East Suffolk Council for a Customer Service Advisor on a temporary basis. The role is primarily remote, with local area knowledge required and equipment collection from Melton, IP12 1RT.

It is a PAYE contract, initial 6 weeks with potential to extend, start ASAP. The role focuses on administrative support to a front-facing Customer Services team, handling enquiries efficiently and within service standards, with a requirement to live locally for

Qualifications

• Experience in a customer contact centre or front-facing service role.
• Excellent verbal and written communication skills.
• Strong IT skills, including Microsoft 365 and Teams.
• GCSE/O Level English and Maths or equivalent.

Responsibilities

• Manage and administer Customer Services mailboxes daily.
• Respond to enquiries accurately, professionally, and within SLAs.
• Log customer enquiries using the Service CRM system.
• Allocate cases to relevant service teams.
• Signpost customers to self-service options and address issues.
• Provide administrative support to garden waste and related areas.

Skills

Customer service

Verbal communication

Written communication

IT skills

Education

GCSE/O Level (English and Maths)

Tools

Microsoft 365

Microsoft Teams

Job description

Opus People Solutions are recruiting on behalf of East Suffolk Council for a Customer Service Advisor on a temporary basis. The role is primarily remote, with local area knowledge required and equipment collection from Melton, IP12 1RT.

It is a PAYE contract, initial 6 weeks with potential to extend, start ASAP. The role focuses on administrative support to a front-facing Customer Services team, handling enquiries efficiently and within service standards, with a requirement to live locally for